Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Guest, We understand your inconvenience due to the hallway lighting issue. A safe and well-lit environment is important to us, and we’ve shared your comments with our maintenance team to assess and improve illumination in those areas. Guest comfort and security remain our top priorities, and we’re committed to making every stay better than the last. We value your input and look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Guest, We enjoyed reading your fantastic review of Extended Stay America. We are thrilled that our proximity to the airport fulfilled your visit. Your convenience and satisfaction are essential to us, and it was lovely hosting you. On behalf of everyone here, we invite you to stay with us again the next time you are in the area!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your wonderful review! We’re delighted to hear that you found our hotel clean, quiet, and safe. Our team takes great pride in providing a welcoming and comfortable stay for all our guests, and it’s rewarding to know their efforts made a positive impact. Your kind words motivate us to keep delivering exceptional service. We truly appreciate your support and look forward to welcoming you back for another great stay at Extended Stay America in the future. Sincerely, Hotel Management