Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Schanelle, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted that our hotel was ideally located for everything you wanted to experience on this visit. We value hearing from our guests, as this lets us know where we need to focus our attention to improve our guest experience. We hope to welcome you again whenever your travels bring you to the area.Sincerely,Hotel Management 

Business response:

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance. 

Business response:

Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management 

Business response:

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance. 

Business response:

Dear JOSE, Thank you for sharing your experience with us at Extended Stay America! We are delighted to hear that you had a positive first stay with us. Eslyn and our shuttle driver are valuable members of our team, and they are dedicated to providing excellent service. Your kind words motivate us to maintain high standards of hospitality. We look forward to welcoming you back for another enjoyable visit.!Sincerely,Hotel Management 

Business response:

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance. 

Business response:

Thank you for choosing Extended Stay America, and we look forward to having you stay with us again. 

Business response:

Thank you for choosing Extended Stay America, and we look forward to having you stay with us again. 

Business response:

Dear erin, Thank you for your feedback and for choosing our hotel for your overnight stay before your flight. We apologize for any noise disturbances caused by the nearby airport and the presence of other guests. We strive to maintain a comfortable environment for all our guests. Your comments are valuable, and we will use them to address these issues and make improvements. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management