Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again. 

Business response:

Dear Muriel, Thank you for your feedback. We apologize for any cleanliness concerns you encountered during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we take your comments seriously. We will address this issue with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management 

Business response:

Dear Osvaldo, Thank you for your feedback at Extended Stay America. Ensuring a pleasant environment for our guests is important to us, and we apologize for any inconvenience you experienced. We will address this issue promptly with our housekeeping team to ensure proper cleaning procedures are followed and any underlying issues are resolved. Your satisfaction is our priority, and we appreciate your input as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to provide you wit... read more

Business response:

Thank you for your positive feedback. 

Business response:

Thank you for your positive feedback. We hope that you give us another chance in the future. 

Business response:

Dear Christie, Thank you for sharing your feedback with us at Extended Stay America. We're glad to hear that our staff provided kind and helpful service during your stay. However, we apologize for any cleanliness issues you encountered in your room. Please rest assured that we take cleanliness seriously and will address this matter with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your valuable input. We hope to have the opportunity to provide you with a clean... read more

Business response:

Thank you for choosing Extended Stay America, and we look forward to having you stay with us again. 

Business response:

Dear Shanika, Thank you for the feedbackof your stay at Extended Stay America. We apologize for the oversight regarding the absence of cups in your room. Your comfort and convenience are important to us, and we regret any inconvenience caused. We appreciate your understanding and are pleased to hear that overall, your stay was satisfactory. Immediate steps are being taken to ensure that all necessary amenities are consistently provided for our guests. Thank you for bringing this to our attention, and we hope to welcome you b... read more

Business response:

Thank you for your positve feedback.