Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear yuniel, Thank you for choosing to stay with us and for your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management 

Business response:

Thank you for your feedback. 

Business response:

Dear Judy, Thank you for sharing your feedback on your recent stay at Extended Stay America! We're delighted to hear that you found our rooms clean and that our location near the airport and NYC was close and convenient for your needs. Providing a clean and comfortable environment is our top priority, and we're glad we met your expectations in that regard. We appreciate your business and hope to welcome you back in the future. If there is anything else we can do to make your future stays even more enjoyable, please don't hes... read more

Business response:

Dear Enrique, Thank you for sharing comments about your stay at Extended Stay America. We are happy you like our hotel’s location and found the price reasonable and affordable. However, we strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with the staff attitude. We have shared your feedback with our team to ensure the importance of good customer service and making our guests feel welcome. We hope you will give us another chance to prove we are committed to providi... read more

Business response:

Dear LaVonna, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the room and the bathroom, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management 

Business response:

Thank you for reviewing your stay. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. 

Business response:

Dear Rasha, Thank you for sharing your review of Extended Stay America! We're glad to hear that you found the hotel to be convenient, with comfortable suites and ample parking. It's great knowing the staff provided professional service during your stay. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Thank you for your feedback.