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Extended Stay America Suites - Huntsville - Madison

4.5
  • Hotels
  • Madison, AL

About this business

HospitalityHotels

Location details

104 Intergraph Way, Madison, AL, 35758, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.5390 reviews
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Tyler's profile image
7 months ago

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more

Amir's profile image
8 months ago

Business response:

Hi Amir,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas ... read more

Anonymous's profile image
Anonymous 
8 months ago

I loved my stay at this particular Extended Stay. The staff was courteous and room was fabulous. 

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whene... read more

Randohtl's profile image
Randohtl 
8 months ago

Business response:

Hi Randohtl,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bri... read more

Jacqueline's profile image
Jacqueline 
8 months ago

Friendly staff 

Business response:

Dear Jacqueline, Thank you for your kind words about our team! We are delighted to hear you had a positive experience with the staff at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management 

Janet's profile image
8 months ago

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “6”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more

Lanora's profile image
Lanora 
8 months ago

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more

Gavin's profile image
8 months ago

It was fine. Could be cleaner and I had very noisy people above and beside 

Business response:

Hi Gavin,Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedb... read more

Montie's profile image
Montie 
8 months ago

Guest Service was Great and Courteous. Cleanliness was Fabulous. Very comfortable. 

Business response:

Dear Montie, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We cherish your kind compliments about the cleanliness and comfort of our guest suite and will share them with our team. We truly appreciate you sharing your experience and look forward to seeing you again soon!Sincerely,Hotel Management 

Frequently asked questions about Extended Stay America Suites - Huntsville - Madison

How is Extended Stay America Suites - Huntsville - Madison rated?

Extended Stay America Suites - Huntsville - Madison has a 4.5 star rating with 390 reviews. 

When is Extended Stay America Suites - Huntsville - Madison open?

Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.