This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
my room was really clean. Staff was completely indifferent.. The breakfast is a lie.. outside of the room there’s no part of the hotel that doesn’t have some kind of dripping stain on it.
Business response:
Dear Guest, Thank you for your feedback and for acknowledging the cleanliness of your room. We sincerely apologize for any disappointment caused by the staff’s indifference and the condition of common areas. We also regret that our grab-and-go breakfast did not meet your expectations. Your comments are important, and we are actively working to improve both our service and facility upkeep to ensure a better experience for all guests. We appreciate your input and look forward to welcoming you back soon.Sincerely,Hotel Manageme... read more
I like the fact that is so close to alot of stuff, will definitely stay again!!
Business response:
Dear Guest, Thank you for your feedback and for highlighting our convenient location close to many attractions, dining, and shopping options. We’re so glad to hear you enjoyed your stay and plan to visit us again! Our team works hard to provide a comfortable and welcoming experience for all our guests. We appreciate your support and look forward to welcoming you back to Extended Stay America soon!Sincerely,Hotel Management
Spacious rooms. Nice parking. Scratchy sheets. Hallway smelled like weed and steak. Kind front desk staff.
Business response:
Dear Kelly,Thank you for sharing your experience. We're pleased to know you enjoyed the spacious room, convenient parking, and the professionalism of our front desk team. However, we regret the discomfort caused by the hallway odor and the condition of the linens. Fresh linens are always available upon request, though they should have been prepared in advance. This will be addressed with housekeeping to ensure greater attention to detail moving forward. Your feedback is sincerely appreciated and will help drive meaningful im... read more
Check in was fast and efficient. Staff was very friendly and helpful.
Business response:
Dear Guest, Thank you for your feedback! We’re delighted to hear that your check-in was fast and efficient and that our staff made a positive impression with their friendliness and helpfulness. Providing excellent service is our top priority, and it’s wonderful to know we met your expectations. We truly appreciate your kind words and your choice to stay with us. We look forward to welcoming you back for another seamless and enjoyable experience at Extended Stay America in the future!Sincerely,Hotel Management
Room was fine.Being an extended stay location there was an odor in the hallways from food prep. The walls are thin. Some noise from above and around. Grab and go breakfast was really sparce. Barely enough coffee at 8:45. With a stove, fridge, micro., and sink you'd think each room could have a coffee maker. Other hotels always do.
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 720 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.