Extended Stay America Suites - Huntsville - Madison

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more

Business response:

Hi Gavin,Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedb... read more

Business response:

Dear Montie, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We cherish your kind compliments about the cleanliness and comfort of our guest suite and will share them with our team. We truly appreciate you sharing your experience and look forward to seeing you again soon!Sincerely,Hotel Management 

Business response:

Hi Frank,Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us ag... read more

Business response:

Dear Becky, Thank you for your kind words. We are thrilled to read that you enjoy the friendly atmosphere, clean rooms, and convenient location at Extended Stay America. We look forward to welcoming you back again soon.Sincerely,Hotel Management 

Business response:

Hi M Diane,Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us ... read more

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whene... read more

Business response:

Dear Jeanna, Thank you for your feedback. We are glad to hear that our hotel's proximity to the interstate was convenient for you. We understand the importance of location convenience for our guests. If there are any other aspects of your stay that we can improve upon, please feel free to let us know. Your satisfaction is important to us, and we appreciate your input as we strive to provide a better experience for all our guests. We hope to welcome you back for another visit in the future.Sincerely,Hotel Management 

Business response:

Dear Lawana, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for being our guest, and we hope to be your hotel of choice every time you visit.Sincerely,Hotel Management