This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
As a valued Guest thank you for your feedback and we hope to serve you again whenever your travels bring you back to Madison
The room was not clean. There was trash in the trash bin. The window blind was broken. I had to clean the bathroom mirror to see through it. In the past (and one reason I returned) was the good brewed coffee and granola bar offered each morning. This is no longer available and all that was on offer was very inferior instant coffee and no snacks at all.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and for the disappointment with the changes to our morning offerings. We understand how these issues affected your comfort and overall experience, and this is not the standard we aim to provide. While some amenities have been adjusted due to operational considerations, your comments have been shared with our team to address maintenance and enhance guest satisfaction. We truly value your loyalty and hope you... read more
Nope no breakfast they lie and the ran out of coffe
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with the breakfast offerings and coffee availability during your stay. We understand how important these amenities are for a comfortable start to the day, and we regret that we fell short of your expectations. While certain items are limited and may occasionally run out, your comments have been shared with our team to improve stock management and overall guest experience. We appreciate your honesty and hope you migh... read more
Positive, the room was clean. That’s about it. No hair dryers, by the way. Breakfast bar countertops and tables were filthy. And Decaf coffee was instant packets. Some food was “out of stock.” Hallways, elevator, and common areas were almost always covered with red dirt and garbage. Probably says a lot about who stays there but housekeeping obviously can’t keep up. And speaking of housekeeping, we requested a late check out two days in advance. We were told she would tell the manager. Went to go to our meeting the last day a... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. While we are pleased to hear that the room met expectations in one area, we sincerely apologize for the multiple frustrations you encountered during your stay. We understand how cleanliness in shared spaces, availability of amenities, clear communication, and smooth operations all contribute to a comfortable experience, and we regret falling short. Staffing limitations and operational challenges can sometimes impact service, but this does not lessen o... read more
The walls are paper thin and you can hear the person next door snoring and coughing.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the thin walls affected the comfort and privacy of your stay, and we understand how disruptive this must have been. While some structural aspects of the building have limitations, your comments highlight areas where we can explore improvements to enhance guest comfort. We appreciate your candid remarks, as they help us refine our services and overall experience. We hope you will consider returning in the future, giving us the opportunity to provide ... read more
No breakfast
Business response:
Dear Guest, Thank you so much for sharing your thoughts and for the wonderful rating. We are glad to know your stay was enjoyable overall. Although our setup is designed differently and doesn’t include morning dining, we genuinely appreciate your perspective. We are grateful you chose Extended Stay America, and we’d love the opportunity to welcome you back and make your next visit just as pleasant. Sincerely, Hotel Management
they said free breakfast and when we when to breakfast they didn't have nothing
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations, and we regret any inconvenience caused by the limited morning offerings. Your comments have been shared with our team to ensure this matter is addressed and improvements are made. We value your input and hope you will consider giving us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management
Well, for the price I guess that is what I paid for. The housekeeping is bad. Floor is dirty. No floor mat for the bathroom. I can see grime. The bedsheets are too small for the bed. So when you sleep, it all comes apart. The late night girl is friendly and nice but the morning manager is not appreciative of my feed back. She came at 8.15 am. I told her the lift is not working, not even worried. Told her, the coffee is gone. Told her she needs keep up w housekeeping and there is no carts found. She rolled her eyes! lol I gue... read more
Business response:
Dear Jenny, Thank you for sharing your feedback. We sincerely apologize for the cleanliness concerns, maintenance issues, and service interactions that fell short of expectations during your stay. We appreciate your recognition of our night staff’s friendliness and regret that your experience with the morning team was not as positive. Your comments have been shared with our housekeeping and our teams to help improve cleanliness, responsiveness, and guest care. While some maintenance updates may take time, we remain committed... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 720 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.