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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Manager does not care about customer's input.
Business response:
Dear Jenny, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our team left you feeling unheard and unappreciated. This is not the level of attentiveness we strive to provide, and we regret the impression it created. Your comments have been shared with our leadership team to reinforce the importance of responsiveness and guest care. While we recognize your disappointment, we are committed to improving communication and service quality. We hope you might consider giving... read more
The front desk people were very friendly and nice but that’s the only good thing I can say about this hotel unfortunately. The room was gross! Microwave-dirty Walls-dirty Bathroom-dirty (and no soap or toilet paper) Towels-stained
Business response:
Dear Varsavina, Thank you for taking the time to share your experience. We are glad that our front desk team made a positive impression with their friendliness, though we truly regret that the condition of your room did not meet expectations. Cleanliness and comfort are top priorities for us, and your comments will be shared with our housekeeping team for immediate attention. We value your feedback and hope for the opportunity to provide a much-improved and more comfortable stay in the future. Sincerely, Hotel Management
TV didn’t work on Saturday and Sunday, drawers in mini kitchen were very dirty. On Monday, we were told we could move to a handicap room to get a working TV. Handicap rooms are shower only and when you shower water runs all over bathroom floor so then you have your cleanup, plus you have no cabinets in the bathroom to set anything on, just a sink. Not a comfortable stay and that does not include the uncomfortable bed. Not worth the money!
Business response:
Dear Juanita, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and that you experienced issues with the television, kitchen, and bathroom setup. We understand how these challenges could make your visit uncomfortable, and we appreciate you bringing them to our attention. Your comments are valuable as we work to enhance the comfort and convenience of our accommodations. We hope you will consider giving us another opportunity to provide a more enjoyable and well-prepared stay ... read more
Unclean
Business response:
Dear Patricia, We appreciate you taking the time to share your feedback. We sincerely apologize that the cleanliness of your room did not meet your expectations, as this is not reflective of the standards we aim to uphold. Your comments have been shared with our housekeeping team to ensure improvements are made. We value your insights and hope you might consider staying with us again, allowing us the opportunity to provide a cleaner, more comfortable, and enjoyable experience in the future. Sincerely, Hotel Management
The rooms and bathrooms were filthy and had roaches in them. There ceiling had spider webs hanging out of them Their towels were dirty and the tub, toilet, towels and sink had hairs all over them. The floors were disgusting and had dirt spots all on them Jada was very accommodating in helping me find a clean room, we went to SEVERAL different rooms before we were able to find one halfway clean. She was also able to get my stay free but I still had to clean my room and due to the roaches and nastiness I left the next morning ... read more
Business response:
Dear Patricia, We are deeply sorry for the condition of the rooms and the discomfort you experienced during your stay. The issues you described with cleanliness and pests are unacceptable and do not reflect the standards we aim to maintain. We sincerely appreciate Jada’s efforts to assist you and regret that, despite her support, your experience fell short. Your feedback has been shared with our housekeeping team to ensure immediate improvements are made. We truly apologize for the inconvenience and hope you might consider g... read more
The rooms and bedrooms were filthy. The towels were dingy, the bathroom, sink, toilet had hairs on them. The floors were disgusting and hadn’t been mopped. There were spider webs in the ceiling and roaches in the bathroom. I paid for a king size bed but all the rooms with king size beds were filthy so I had to have a queen size bed with king size sheets on the that kept wrinkling up all night. The countertop and stov bed op were nasty. I had to buy cleaning supplies and clean my own room the very 1st night. Jada was very nic... read more
Business response:
Dear Patricia, We are genuinely sorry for the condition of the room and the discomfort you experienced during your stay. The cleanliness issues you described, including the towels, bathroom, floors, and pests, are unacceptable and do not reflect the standards we strive to maintain. We sincerely appreciate Jada’s efforts to assist you and regret that even with her support, your experience fell short. Your feedback has been shared with our housekeeping team to ensure immediate improvements. We apologize for the inconvenience a... read more
Alot of things such as TV, lights beside bed, had to move to another room. My son has cockroach in his room. Also. No coffee machine and no hair dryer in rooms
Business response:
Dear Carla, Thank you for bringing these concerns to our attention. We sincerely apologize for the multiple inconveniences you encountered during your stay. The issues you described regarding maintenance and cleanliness do not reflect our usual standards, and we understand how disappointing this must have been for you and your family. Please be assured that your feedback has been shared with the appropriate teams to address these matters promptly. We truly appreciate your patience and understanding, and hope to have the oppo... read more
Id skip this one Our room had no shower curtain! Toilet was dirty, i wont go into details but it was very apparent it hadnt been cleaned. No toilet paper. I inspected sheets and they seemed ok but after the other things it made me question the cleaning of our room.
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 720 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.