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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for choosing to stay with us here at ESA Madison we do hope to see you again soon!
Nice place would definitely stay again.
Business response:
As a valued Guest thank you for your feedback and we hope to serve you again whenever your travels bring you back to Madison
Like new Very clean, still feels brand new.
Business response:
Thank you for sharing your experience With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued Guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay Huntsville/Madison and we hope you choose to stay with us again whenever your travel needs bring you back to Madison
Business response:
As a valued Guest thank you for your feedback and we hope to serve you again whenever your travels bring you back to Madison
Room just nasty. Hair everywhere. Food all over counter top. Asked for a different room, it was just as nasty
Business response:
Thank you for bringing this to our attention. I sincerely apologize for the condition of the room you encountered. What you described does not reflect our cleanliness standards or expectations. This matter has been addressed with our housekeeping team immediately, and we are reviewing inspection procedures to ensure this does not happen again. Your feedback is taken very seriously, and we truly apologize for the inconvenience and frustration this caused.
The listing said free breakfast which was granola bars and packets of grits. I stayed three nights. First morning they had no coffee and said they ran out and were waiting for a truck delivery. Meanwhile there is a Walmart across the street that has the cheap folgers they use. The next morning they actually had coffee out. But that lasted only one day as the third morning they had no coffee again, this time it was because the had no filters. They obviously do not care about there customers and providing the service and ameni... read more
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconsistencies you experienced with amenities and for any frustration this caused. Providing reliable, comfortable accommodations is very important to us, and your comments have been shared with our team to guide improvements in both service and facilities. We appreciate your input and hope you might consider returning in the future, allowing us the opportunity to provide a more consistent and enjoyable experience. Sin... read more
The room was not clean. There was trash in the trash bin. The window blind was broken. I had to clean the bathroom mirror to see through it. In the past (and one reason I returned) was the good brewed coffee and granola bar offered each morning. This is no longer available and all that was on offer was very inferior instant coffee and no snacks at all.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and for the disappointment with the changes to our morning offerings. We understand how these issues affected your comfort and overall experience, and this is not the standard we aim to provide. While some amenities have been adjusted due to operational considerations, your comments have been shared with our team to address maintenance and enhance guest satisfaction. We truly value your loyalty and hope you... read more
Nope no breakfast they lie and the ran out of coffe
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with the breakfast offerings and coffee availability during your stay. We understand how important these amenities are for a comfortable start to the day, and we regret that we fell short of your expectations. While certain items are limited and may occasionally run out, your comments have been shared with our team to improve stock management and overall guest experience. We appreciate your honesty and hope you migh... read more
Positive, the room was clean. That’s about it. No hair dryers, by the way. Breakfast bar countertops and tables were filthy. And Decaf coffee was instant packets. Some food was “out of stock.” Hallways, elevator, and common areas were almost always covered with red dirt and garbage. Probably says a lot about who stays there but housekeeping obviously can’t keep up. And speaking of housekeeping, we requested a late check out two days in advance. We were told she would tell the manager. Went to go to our meeting the last day a... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. While we are pleased to hear that the room met expectations in one area, we sincerely apologize for the multiple frustrations you encountered during your stay. We understand how cleanliness in shared spaces, availability of amenities, clear communication, and smooth operations all contribute to a comfortable experience, and we regret falling short. Staffing limitations and operational challenges can sometimes impact service, but this does not lessen o... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 751 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.