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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE!! This is the second time we have stayed at this property and for it to be so new they have many issues. The last time there was no hot water, this time the elevators are broken and I have a bad knee. We were on the second floor and made our stay very uncomfortable. The phone in our room did not work so we realize we didn’t have much toilet paper. We couldn’t call down and get housekeeping. Also the toiletries they left in the bathroom were empty, so I’m not even sure why they bothered.
Business response:
Dear Samantha, We're truly sorry to hear about the inconveniences you experienced during your stay, especially with the elevator and room amenities. We understand how frustrating these issues can be and sincerely apologize for the discomfort it caused. Your concerns have been shared with our maintenance and housekeeping teams to ensure improvements are made. Guest comfort and satisfaction remain our top priorities, and we are working diligently to address these concerns. We hope to provide a much better experience in the fut... read more
The property had a very bad smell is not breakfast friendly if you want a hotel that serve breakfast please do not go there. The elevator stopped working. The smell was horrible.
Business response:
Dear Guest, We apologize for the issues you encountered during your stay, particularly regarding the odor, elevator, and breakfast experience. We take all guest concerns seriously and will work to address the smell and maintenance issues promptly. Our team strives to provide the best service, and we regret that we fell short during your visit. We truly appreciate your comments and hope to provide you with a more pleasant experience in the future. Sincerely,Hotel Management
Definitely not staying here again front desk was really nice that was about it. Beside rail road tracks and fire alarm went off because someone was smoking in there room and they said they offer breakfast but it’s just grab and go muffins
Business response:
Dear Guest, We understand that external factors like nearby trains and unexpected disruptions can impact your stay, and we regret any inconvenience caused. While our breakfast is designed for convenience, we recognize it did not meet your expectations. Your input helps us improve. We appreciate your feedback and are glad to hear our front desk team made a positive impression. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we c... read more
Nasty Stay was just ok. Room very outdated and smelled old. Should have been way cleaner. I wont book again because of room and the lack of parking. Parking was/is a big joke but it goes along with the room. Hope this helps others.
Business response:
Dear Guest, We sincerely apologize for the outdated condition of the room, cleanliness concerns, and the inconvenience with parking. Your comments are important, and we are actively working on property updates and improving housekeeping standards. Additionally, we are reviewing parking arrangements to enhance guest convenience. We appreciate you bringing these matters to our attention and hope you’ll consider giving us another chance. We value your input and look forward to welcoming you back.Sincerely,Hotel Management
Glorified motel 6 . Morning staff was very nice. However that PM shift girl with braces who spent more time flirting with boys and giving out dirty rooms with an attitude to avoid working. Helped me while on FaceTime with her friends as if I wasn’t there and ruined her day for checking in
Business response:
Dear Naomi, Thank you for your feedback. We're pleased to hear that our morning staff provided great service, but we sincerely apologize for the experience you had during check-in. Professionalism and attentiveness are key to ensuring a welcoming stay, and we will be addressing this matter with our team to prevent future occurrences. Guest satisfaction is our top priority, and we appreciate your input to help us improve. We hope to provide a better experience next time. Sincerely,Hotel Management
You get what you pay for. Could have been better.
Business response:
Dear Guest, We’re sorry to hear that your experience didn’t fully meet your expectations. Our goal is to provide value to our guests, and we understand that there are areas where we can improve. We are continuously working on enhancing our services and facilities to better serve our guests. Your comments are important to us, and we truly appreciate your input. We hope to have the opportunity to provide you with a more enjoyable experience during your next stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 720 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.