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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The walls are paper thin and you can hear the person next door snoring and coughing.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the thin walls affected the comfort and privacy of your stay, and we understand how disruptive this must have been. While some structural aspects of the building have limitations, your comments highlight areas where we can explore improvements to enhance guest comfort. We appreciate your candid remarks, as they help us refine our services and overall experience. We hope you will consider returning in the future, giving us the opportunity to provide ... read more
No breakfast
Business response:
Dear Guest, Thank you so much for sharing your thoughts and for the wonderful rating. We are glad to know your stay was enjoyable overall. Although our setup is designed differently and doesn’t include morning dining, we genuinely appreciate your perspective. We are grateful you chose Extended Stay America, and we’d love the opportunity to welcome you back and make your next visit just as pleasant. Sincerely, Hotel Management
they said free breakfast and when we when to breakfast they didn't have nothing
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations, and we regret any inconvenience caused by the limited morning offerings. Your comments have been shared with our team to ensure this matter is addressed and improvements are made. We value your input and hope you will consider giving us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management
Well, for the price I guess that is what I paid for. The housekeeping is bad. Floor is dirty. No floor mat for the bathroom. I can see grime. The bedsheets are too small for the bed. So when you sleep, it all comes apart. The late night girl is friendly and nice but the morning manager is not appreciative of my feed back. She came at 8.15 am. I told her the lift is not working, not even worried. Told her, the coffee is gone. Told her she needs keep up w housekeeping and there is no carts found. She rolled her eyes! lol I gue... read more
Business response:
Dear Jenny, Thank you for sharing your feedback. We sincerely apologize for the cleanliness concerns, maintenance issues, and service interactions that fell short of expectations during your stay. We appreciate your recognition of our night staff’s friendliness and regret that your experience with the morning team was not as positive. Your comments have been shared with our housekeeping and our teams to help improve cleanliness, responsiveness, and guest care. While some maintenance updates may take time, we remain committed... read more
Manager does not care about customer's input.
Business response:
Dear Jenny, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our team left you feeling unheard and unappreciated. This is not the level of attentiveness we strive to provide, and we regret the impression it created. Your comments have been shared with our leadership team to reinforce the importance of responsiveness and guest care. While we recognize your disappointment, we are committed to improving communication and service quality. We hope you might consider giving... read more
The front desk people were very friendly and nice but that’s the only good thing I can say about this hotel unfortunately. The room was gross! Microwave-dirty Walls-dirty Bathroom-dirty (and no soap or toilet paper) Towels-stained
Business response:
Dear Varsavina, Thank you for taking the time to share your experience. We are glad that our front desk team made a positive impression with their friendliness, though we truly regret that the condition of your room did not meet expectations. Cleanliness and comfort are top priorities for us, and your comments will be shared with our housekeeping team for immediate attention. We value your feedback and hope for the opportunity to provide a much-improved and more comfortable stay in the future. Sincerely, Hotel Management
TV didn’t work on Saturday and Sunday, drawers in mini kitchen were very dirty. On Monday, we were told we could move to a handicap room to get a working TV. Handicap rooms are shower only and when you shower water runs all over bathroom floor so then you have your cleanup, plus you have no cabinets in the bathroom to set anything on, just a sink. Not a comfortable stay and that does not include the uncomfortable bed. Not worth the money!
Business response:
Dear Juanita, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and that you experienced issues with the television, kitchen, and bathroom setup. We understand how these challenges could make your visit uncomfortable, and we appreciate you bringing them to our attention. Your comments are valuable as we work to enhance the comfort and convenience of our accommodations. We hope you will consider giving us another opportunity to provide a more enjoyable and well-prepared stay ... read more
Unclean
Business response:
Dear Patricia, We appreciate you taking the time to share your feedback. We sincerely apologize that the cleanliness of your room did not meet your expectations, as this is not reflective of the standards we aim to uphold. Your comments have been shared with our housekeeping team to ensure improvements are made. We value your insights and hope you might consider staying with us again, allowing us the opportunity to provide a cleaner, more comfortable, and enjoyable experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 751 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.