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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms and bathrooms were filthy and had roaches in them. There ceiling had spider webs hanging out of them Their towels were dirty and the tub, toilet, towels and sink had hairs all over them. The floors were disgusting and had dirt spots all on them Jada was very accommodating in helping me find a clean room, we went to SEVERAL different rooms before we were able to find one halfway clean. She was also able to get my stay free but I still had to clean my room and due to the roaches and nastiness I left the next morning ... read more
Business response:
Dear Patricia, We are deeply sorry for the condition of the rooms and the discomfort you experienced during your stay. The issues you described with cleanliness and pests are unacceptable and do not reflect the standards we aim to maintain. We sincerely appreciate Jada’s efforts to assist you and regret that, despite her support, your experience fell short. Your feedback has been shared with our housekeeping team to ensure immediate improvements are made. We truly apologize for the inconvenience and hope you might consider g... read more
The rooms and bedrooms were filthy. The towels were dingy, the bathroom, sink, toilet had hairs on them. The floors were disgusting and hadn’t been mopped. There were spider webs in the ceiling and roaches in the bathroom. I paid for a king size bed but all the rooms with king size beds were filthy so I had to have a queen size bed with king size sheets on the that kept wrinkling up all night. The countertop and stov bed op were nasty. I had to buy cleaning supplies and clean my own room the very 1st night. Jada was very nic... read more
Business response:
Dear Patricia, We are genuinely sorry for the condition of the room and the discomfort you experienced during your stay. The cleanliness issues you described, including the towels, bathroom, floors, and pests, are unacceptable and do not reflect the standards we strive to maintain. We sincerely appreciate Jada’s efforts to assist you and regret that even with her support, your experience fell short. Your feedback has been shared with our housekeeping team to ensure immediate improvements. We apologize for the inconvenience a... read more
Alot of things such as TV, lights beside bed, had to move to another room. My son has cockroach in his room. Also. No coffee machine and no hair dryer in rooms
Business response:
Dear Carla, Thank you for bringing these concerns to our attention. We sincerely apologize for the multiple inconveniences you encountered during your stay. The issues you described regarding maintenance and cleanliness do not reflect our usual standards, and we understand how disappointing this must have been for you and your family. Please be assured that your feedback has been shared with the appropriate teams to address these matters promptly. We truly appreciate your patience and understanding, and hope to have the oppo... read more
Id skip this one Our room had no shower curtain! Toilet was dirty, i wont go into details but it was very apparent it hadnt been cleaned. No toilet paper. I inspected sheets and they seemed ok but after the other things it made me question the cleaning of our room.
Staff was amazing but the room was dirty. The bathroom was gross. Other than that can complain.
I just don’t even know honestly. Everything was fine until I had a guy friend over and apparently they just gave up my room key to him randomly. He went to the front desk and asked to have a room key cause he lost his even though the room that he needed a key for was not in his name. They willingly gave him a key to get into my room that I paid for out of my pocket. Even though I gave them my ID to verify me . So that means that my room keys that I was given when I first checked in did not work. Luckily, I still got into the... read more
They don’t clean throughly! First room we were given was filthy and had feces in the toilet and hair in the bathroom. We were given a second room that wasn’t much better. Very dusty and the floor was covered in hair and dust. The hallways and elevator were the same. Filthy. We visit Huntsville often and won’t be staying again.
The first room was uncleaned and the second room somebody open the door to the room and the third room was uncleaned and last but not least the fourth room TV didn"t work and no shower curtain. Worse stay of my life.
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 751 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.