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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like it at all, I wouldn't go back or recommend it. It didn't have good hygiene and it smelled bad. The only good thing was the staff
We noticed bedbugs in the room.
Business response:
We sincerely apologize for the issues you encountered during your stay. Please be assured that we take our rooms’ cleanliness and overall condition very seriously. What you experienced does not reflect the standards we strive to uphold, and we are working closely with our team to ensure this matter is appropriately addressed. Your feedback is essential to us, and we are taking the necessary steps to help prevent similar situations in the future. Thank you for bringing this to our attention. We hope you will consider giving u... read more
Keep looking. Forgotten unit -POORLY cleaned. For an "extended stay" there was not ONE dish or spoon. Not even normal toiletries in the bathroom. Something was seriously off with this establishment.
Business response:
Dear Guest,Thank you for sharing your concerns with us. We sincerely apologize for the cleanliness issues and the lack of kitchenware and toiletries during your stay. This is not the standard we aim to provide, and we understand how disappointing this experience must have been, especially for an extended stay. Your feedback is invaluable, and we are actively working to address these shortcomings with our team to ensure that all accommodations meet our guests' expectations. We appreciate your input and hope you will consider ... read more
This property have smoking rooms and you might get one if they are fully booked and if you are not a smoker you will not be able to stay there
Business response:
Dear Ritesh,Thank you for sharing your concerns. We sincerely apologize for the inconvenience you experienced regarding the availability of smoking rooms. We understand how uncomfortable this can be for non-smokers and strive to provide a comfortable environment for all our guests. While we do offer designated smoking areas, we recognize the importance of ensuring a smoke-free experience for those who prefer it. Your feedback is invaluable as we improve our booking process and enhance our guest experience. We hope you will c... read more
Ashtrays in the rooms. Marijuana smell was strong. Not a place to unwind after a long days work…
Business response:
Dear Brent,Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. The presence of ashtrays and the strong smell of marijuana are not reflective of our standards, and we understand how this affected your ability to relax after a long day. Your concerns will be addressed with our team to ensure that we maintain a comfortable and welcoming environment for all guests. We appreciate your input and hope you will consider giving us another chance to provide you wi... read more
The AC and the refrigerator were both loud. The room smelled funky and also the hallways smelled of cigarette smoke.
Business response:
Dear Daniel,Thank you for sharing your feedback. We appreciate your comments regarding the noise levels of the AC and refrigerator and your concerns about the room and hallway conditions. Your insights are valuable in helping us improve the guest experience. Please know that we will address this with the concerned teams for refinement. We hope you will consider giving us another chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Business response:
Thank you for your feedback.
Business response:
Thank you for your feedback
We were planning to arrive on 8/8/2024, but that morning we were hit with unexpected crazy amounts of rain and high winds. Despite that we decided to take the 3 hour trip because my fiancé is a truck driver so he’s very experienced with such conditions, and because it was our son’s 7th birthday and had plans to celebrate. About 90 minutes in we were rear ended by a driver going very fast and ended up sliding into another car in the rain. Our car was totaled but luckily everyone came out alive with minor injuries. After going... read more
Business response:
I am sorry to hear that your refund has not been processed. I will contact Expedia immediately to approve the refund.
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 3.9 star rating with 666 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.