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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were planning to arrive on 8/8/2024, but that morning we were hit with unexpected crazy amounts of rain and high winds. Despite that we decided to take the 3 hour trip because my fiancé is a truck driver so he’s very experienced with such conditions, and because it was our son’s 7th birthday and had plans to celebrate. About 90 minutes in we were rear ended by a driver going very fast and ended up sliding into another car in the rain. Our car was totaled but luckily everyone came out alive with minor injuries. After going... read more
Business response:
I am sorry to hear that your refund has not been processed. I will contact Expedia immediately to approve the refund.
Staff
Business response:
Thank you for your feedback. We are sorry we did not meet your expectations.
This hotel is sketchy at best.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we take them seriously as we continuously work to improve our services and facilities. We hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Business response:
We are sorry to hear you did not enjoy your stay with us.
Smelled really bad outside and inside the room
Business response:
Dear Kaisha, Thank you for sharing your experience with us. We sincerely apologize for the unpleasant odors you encountered during your stay. Your comfort is a top priority, and we understand how important a clean and fresh environment is for our guests. Please know that we are taking your feedback seriously and will investigate this matter to implement necessary improvements. We appreciate your insights and hope to welcome you back, offering a more positive experience in the future.Sincerely,Hotel Management
Business response:
Thank you for your feedback. We are sorry we did not meet your expectations.
I should have known better. While check in was a breeze and everyone was lovely, our nonsmoking room smelled like smoke. The room and decor were old except the bathroom and kitchen which have been remodeled. The carpet, wallpaper and couch have seen better days. Noisy in front of hotel.
Business response:
Dear Guest, Thank you for your feedback and kind words about our check-in process and staff. We apologize for the inconvenience caused by the smoke smell in your nonsmoking room and the noise near the front of the hotel. We appreciate your feedback regarding the room condition and are continuously working to improve our accommodations. Your comments are valuable to us, and we will address these concerns to ensure a better experience for all our guests.Sincerely,Hotel Management
Cockroach’s! We stayed for a sporting event. We booked a two night stay and cut it short by a day after we seen multiple cockroaches in our room! We did not get any reimbursement for checking out a day early. There also was no one working at the front desk for hours the evening we checked out. We tried calling and no answer, doers were shut to the office and lights were out we waited several hours and no one. I would not recommend this hotel to anyone!
Business response:
Our records indicate that you occupied the room for 2 nights. There is no record of complaints regarding your room or any surrounding room. We would have gladly resolved this issue given the chance. It is also stated on Expedia and posted at the front desk that our office hours are from 6am to 10pm.
I asked during checkin that the room was a no pet allow room and he confirm yes. Based on smell and condition of furniture it was not. My wife could not stay there. we cancel and left.
Business response:
Dear Donald, we are sorry to hear about your experience during your recent stay with us. We sincerely apologize for any inconvenience caused by the condition of the room despite your request for a pet-free environment. Your feedback is invaluable to us, and we have taken immediate steps to address this matter with our team to ensure such issues are rectified promptly. We understand the importance of a comfortable and clean environment for all our guests and regret that we fell short on this occasion. Please know that your co... read more
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 3.9 star rating with 682 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.