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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like cigarette smoke
Front desk staff was nice. The room was supposed to be non-smoking, but wasn’t. Front desk clerk offered to refund, but we were already there and no other hotels were available in the immediate area. Smoke smell in room was horrible and stuck to everything. Windows don’t open. Used soap was in the shower. Furniture was old and needs upgrading. Hotel appears to be for homeless housing.
Bed was to soft, like you sunk in when you laid down. Maybe spruce up the furniture
The room had an odor. Not what we expected. Kinda disappointed
Our room smelled like vomit. Couch was ripped and dirty.
I didn't like it at all, I wouldn't go back or recommend it. It didn't have good hygiene and it smelled bad. The only good thing was the staff
We noticed bedbugs in the room.
Business response:
We sincerely apologize for the issues you encountered during your stay. Please be assured that we take our rooms’ cleanliness and overall condition very seriously. What you experienced does not reflect the standards we strive to uphold, and we are working closely with our team to ensure this matter is appropriately addressed. Your feedback is essential to us, and we are taking the necessary steps to help prevent similar situations in the future. Thank you for bringing this to our attention. We hope you will consider giving u... read more
Keep looking. Forgotten unit -POORLY cleaned. For an "extended stay" there was not ONE dish or spoon. Not even normal toiletries in the bathroom. Something was seriously off with this establishment.
Business response:
Dear Guest,Thank you for sharing your concerns with us. We sincerely apologize for the cleanliness issues and the lack of kitchenware and toiletries during your stay. This is not the standard we aim to provide, and we understand how disappointing this experience must have been, especially for an extended stay. Your feedback is invaluable, and we are actively working to address these shortcomings with our team to ensure that all accommodations meet our guests' expectations. We appreciate your input and hope you will consider ... read more
This property have smoking rooms and you might get one if they are fully booked and if you are not a smoker you will not be able to stay there
Business response:
Dear Ritesh,Thank you for sharing your concerns. We sincerely apologize for the inconvenience you experienced regarding the availability of smoking rooms. We understand how uncomfortable this can be for non-smokers and strive to provide a comfortable environment for all our guests. While we do offer designated smoking areas, we recognize the importance of ensuring a smoke-free experience for those who prefer it. Your feedback is invaluable as we improve our booking process and enhance our guest experience. We hope you will c... read more
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 3.9 star rating with 720 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.