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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad customer service and lame breakfast for price of room
Business response:
We are sorry you did not enjoy your stay. Please let us know what issues you had with our customer service so we can do better next time.
Hallway and room smelled of smoke and pets. Had to call and ask for towels. I’ve never been anywhere they only clean once a week unless you ask.
Business response:
We apologize for not meeting your expectations. We are considered an extended stay hotel, our housekeeping works differently from other hotels.
Business response:
We are sorry we did not meet your expectations. Please let us know what we could have done to make your stay better.
Worst customer services ever! They are rude and lie.
Business response:
Please let me know what issues you had with the staff. I would like to investigate the issues. Our goal is to make your stay feel like home. I apologize you did not experience that.
Business response:
Thank you for your feedback. Please let us know how we could have made your stay better.
Thank goodness I packed my Lysol wipes. The refrigerator door had food in it's crevices and the toilet seat was visibly not clean. The bed sheets are a dingy white color and the coverlet was thin and cheap. For the rate I paid, I was very disappointed. I will not be staying here again.
The staff was friendly. The kitchen had what I needed. Convenient the sights and highway. The room smelled. The phone didn't work. One remote the batteries didn't work. The bathroom door didn't lock. You couldn't see the TV from the couch. They said to move the couch ourselves if we didn't like the location. They never fixed or tried to fix any of the problems. When we first got there we told the office about the problems and asked for a new room. They said no.
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 3.9 star rating with 666 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.