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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. We are sorry we did not meet your expectations.
I should have known better. While check in was a breeze and everyone was lovely, our nonsmoking room smelled like smoke. The room and decor were old except the bathroom and kitchen which have been remodeled. The carpet, wallpaper and couch have seen better days. Noisy in front of hotel.
Business response:
Dear Guest, Thank you for your feedback and kind words about our check-in process and staff. We apologize for the inconvenience caused by the smoke smell in your nonsmoking room and the noise near the front of the hotel. We appreciate your feedback regarding the room condition and are continuously working to improve our accommodations. Your comments are valuable to us, and we will address these concerns to ensure a better experience for all our guests.Sincerely,Hotel Management
Cockroach’s! We stayed for a sporting event. We booked a two night stay and cut it short by a day after we seen multiple cockroaches in our room! We did not get any reimbursement for checking out a day early. There also was no one working at the front desk for hours the evening we checked out. We tried calling and no answer, doers were shut to the office and lights were out we waited several hours and no one. I would not recommend this hotel to anyone!
Business response:
Our records indicate that you occupied the room for 2 nights. There is no record of complaints regarding your room or any surrounding room. We would have gladly resolved this issue given the chance. It is also stated on Expedia and posted at the front desk that our office hours are from 6am to 10pm.
I asked during checkin that the room was a no pet allow room and he confirm yes. Based on smell and condition of furniture it was not. My wife could not stay there. we cancel and left.
Business response:
Dear Donald, we are sorry to hear about your experience during your recent stay with us. We sincerely apologize for any inconvenience caused by the condition of the room despite your request for a pet-free environment. Your feedback is invaluable to us, and we have taken immediate steps to address this matter with our team to ensure such issues are rectified promptly. We understand the importance of a comfortable and clean environment for all our guests and regret that we fell short on this occasion. Please know that your co... read more
Booked hotel at this location specifically for the OUTDOOR SWIMMING POOL. Pool clearly advertised and photos shown of outside pool. Upon arrival, I looked for the pool. I see that it is a big empty "Dry" hole that would not serve as a pool. We did not check in to the hotel and we had Expedia intervene to assist in locating suitable Hotel accomodations elsewhere that did not misrepresent their hotel amenities. This created a very stressful situation very late evening. If I hadn't a severely broken/ fractured foot & Ankle the ... read more
Business response:
Good afternoon Carol. I am so sorry our pool was down for maintenance reasons. It is stated on OUR website that the pool is down at the moment. This is something that is out of our control. I do not understand what this has to do with your severely broken/fractured foot. There is and never was any misrepresentation of our hotel amenities. The pool is the ONLY amenity down for maintenance issues. I suggest the next time you reserve at a hotel with a pool, you call prior to making your reservation to make sure you are not seve... read more
Business response:
Thank you for your feedback. We are sorry to see that you did not enjoy your stay.
Very limited in personal care for the guests, my husband asked for more soap and shampoo because we was 3 girls with a long hair and the front desk just give us 1 mini extra shampoo and 1 soap and very old the carpets inside the room and in the hallway smells.
Business response:
Dear Andreina, We apologize for the inconvenience you experienced during your stay. Your feedback about the limited availability of personal care items and the condition of the carpets is concerning, and we will address these issues with our team to ensure improvements are made. Please know that your satisfaction is important to us, and we regret any discomfort caused. We appreciate your comments and will consider them as we strive to provide a better experience for our guests in the future. Thank you for bringing these matt... read more
This hotel is in a decent location but has very old unkept mattresses and furniture. Linens are minimal. Small room , very loud at night . No fruit options for breakfast. I would not stay here again. Just got bought from extended stay but is not up to brand standards.
Business response:
Dear Matt, We appreciate your feedback regarding your recent stay. While we're glad you found the location convenient, we apologize for any discomfort caused by the condition of the mattresses and furniture. Your comments about the limited amenities and breakfast options are duly noted, and we will strive to improve these areas. We are committed to meeting and exceeding brand standards. Thank you for sharing your experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Since... read more
Business response:
We are sorry you disliked our property. After looking into your reservation the reason you were turned away is due to the hotel not accepting guests with local addresses. It is noted under important information on our hotel page.
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 3.9 star rating with 720 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.