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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ashtrays in the rooms. Marijuana smell was strong. Not a place to unwind after a long days work…
Business response:
Dear Brent,Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. The presence of ashtrays and the strong smell of marijuana are not reflective of our standards, and we understand how this affected your ability to relax after a long day. Your concerns will be addressed with our team to ensure that we maintain a comfortable and welcoming environment for all guests. We appreciate your input and hope you will consider giving us another chance to provide you wi... read more
The AC and the refrigerator were both loud. The room smelled funky and also the hallways smelled of cigarette smoke.
Business response:
Dear Daniel,Thank you for sharing your feedback. We appreciate your comments regarding the noise levels of the AC and refrigerator and your concerns about the room and hallway conditions. Your insights are valuable in helping us improve the guest experience. Please know that we will address this with the concerned teams for refinement. We hope you will consider giving us another chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Business response:
Thank you for your feedback.
Business response:
Thank you for your feedback
We were planning to arrive on 8/8/2024, but that morning we were hit with unexpected crazy amounts of rain and high winds. Despite that we decided to take the 3 hour trip because my fiancé is a truck driver so he’s very experienced with such conditions, and because it was our son’s 7th birthday and had plans to celebrate. About 90 minutes in we were rear ended by a driver going very fast and ended up sliding into another car in the rain. Our car was totaled but luckily everyone came out alive with minor injuries. After going... read more
Business response:
I am sorry to hear that your refund has not been processed. I will contact Expedia immediately to approve the refund.
Staff
Business response:
Thank you for your feedback. We are sorry we did not meet your expectations.
This hotel is sketchy at best.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we take them seriously as we continuously work to improve our services and facilities. We hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Business response:
We are sorry to hear you did not enjoy your stay with us.
Smelled really bad outside and inside the room
Business response:
Dear Kaisha, Thank you for sharing your experience with us. We sincerely apologize for the unpleasant odors you encountered during your stay. Your comfort is a top priority, and we understand how important a clean and fresh environment is for our guests. Please know that we are taking your feedback seriously and will investigate this matter to implement necessary improvements. We appreciate your insights and hope to welcome you back, offering a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 3.9 star rating with 720 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.