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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked hotel at this location specifically for the OUTDOOR SWIMMING POOL. Pool clearly advertised and photos shown of outside pool. Upon arrival, I looked for the pool. I see that it is a big empty "Dry" hole that would not serve as a pool. We did not check in to the hotel and we had Expedia intervene to assist in locating suitable Hotel accomodations elsewhere that did not misrepresent their hotel amenities. This created a very stressful situation very late evening. If I hadn't a severely broken/ fractured foot & Ankle the ... read more
Business response:
Good afternoon Carol. I am so sorry our pool was down for maintenance reasons. It is stated on OUR website that the pool is down at the moment. This is something that is out of our control. I do not understand what this has to do with your severely broken/fractured foot. There is and never was any misrepresentation of our hotel amenities. The pool is the ONLY amenity down for maintenance issues. I suggest the next time you reserve at a hotel with a pool, you call prior to making your reservation to make sure you are not seve... read more
Business response:
Thank you for your feedback. We are sorry to see that you did not enjoy your stay.
Very limited in personal care for the guests, my husband asked for more soap and shampoo because we was 3 girls with a long hair and the front desk just give us 1 mini extra shampoo and 1 soap and very old the carpets inside the room and in the hallway smells.
Business response:
Dear Andreina, We apologize for the inconvenience you experienced during your stay. Your feedback about the limited availability of personal care items and the condition of the carpets is concerning, and we will address these issues with our team to ensure improvements are made. Please know that your satisfaction is important to us, and we regret any discomfort caused. We appreciate your comments and will consider them as we strive to provide a better experience for our guests in the future. Thank you for bringing these matt... read more
This hotel is in a decent location but has very old unkept mattresses and furniture. Linens are minimal. Small room , very loud at night . No fruit options for breakfast. I would not stay here again. Just got bought from extended stay but is not up to brand standards.
Business response:
Dear Matt, We appreciate your feedback regarding your recent stay. While we're glad you found the location convenient, we apologize for any discomfort caused by the condition of the mattresses and furniture. Your comments about the limited amenities and breakfast options are duly noted, and we will strive to improve these areas. We are committed to meeting and exceeding brand standards. Thank you for sharing your experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Since... read more
Business response:
We are sorry you disliked our property. After looking into your reservation the reason you were turned away is due to the hotel not accepting guests with local addresses. It is noted under important information on our hotel page.
Room was to be a non-smoking room but the hallways and the room smell like musky cigarettes. The room had cigarette burns in the carpet and the air vents in the room were gross. I would like a refund for this stay it was a horrible experience. My family had to sleep fully clothed as that’s how dirty it felt. Unfortunately, there was nothing else available in the area to leave the hotel
Business response:
Thank you for your feedback. We apologize for the issues you had with the room. Unfortunately I can not find any record of the issues you had. We would have gladly moved you to a different floor given the chance. I will speak with my GM in regards to a refund
Business response:
Thank you for your feedback
Needs more maintains The place was nice and somewhat clean, unfortunately we notice areas of the room with pet hair and my wife end up having an allergic rash all over her body. We had pet hair all over our bags and in the sofa bed.
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 3.9 star rating with 682 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.