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Extended Stay America Suites - Lancaster County

3.9
  • Hotels
  • Mountville, PA

About this business

HospitalityHotels

Location details

314 Primrose Ln, Mountville, PA, 17554, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.9720 reviews
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Anonymous 
16 years ago

Nice place to stay The room was lovely. The staff was friendly. This place did not do light housekeeping on week-ends and on week-days it only did it by request--but I really did not need to have the bed made or the towels changed. I could get clean towels just down the hall when I needed them. The setting was lovely--there was even a minature golf course--alas I had no time to play. My only complaint was that the pillows were a bit hard for me--but that is just a matter of personal taste. 

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Anonymous 
16 years ago

all on your own This was a nice hotel the only concern was that there is very little staff. in fact no staff after 11pm . The hotel is affiliated with the sleep inn up the street and sleep in staff covers the Mainstay as needed. On our weekend stay there were many people drinking in the pool and rather rowdy. this condition was helped along by the fact that there was no staff to deter it. If you are a business traveler this is probably a great choice on a week day but not the best for family travel. also no weekend maid serv... read more

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Dav-e 
16 years ago

Great Place for the Price !! Hotel was great! The rooms were of a good size. The staff was nice, the continental breakfast included fresh hot Belgian waffles (Yum-o!, and great coffee. The only down side, and it really wasn't that big of a downside, is that there is no weekend housekeeping. During the week they have lite touch and full cleaning, but nothing on the weekends. There is a stocked "Supply Closet" for you to use near the elevator with towels, linens, etc. if you need it. For the price and the location, i can chang... read more

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lancaster suites 
16 years ago

cozy suites inn We were visiting lancaster, Pa. and we wanted to stay at a hotel off the main highway but still close enough to our destination. This hotel was only 10 minutes away from everything which was great. The staff was very welcomimg and accomodating when we checked in. The rooms were clean and we loved all the amenities. The bed was a little uncomfortable though, too firm for my liking. There's a pizza, sub and ice cream shop just across the parking lot. You can alo play miniature golf there as well. We did feel ru... read more

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Anonymous 
16 years ago

MainStay Suites Mountville Very quiet. Very Comfortable. It's a straight drive to the tennis center. 

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Jeremy 
a month ago

Rude and did not keep my reservation as described in agreement. Would not recommend 

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced regarding your reservation and the service you received. This is not the level of hospitality we strive to provide, and we regret that your stay did not meet expectations. Your comments are very important to us, and we will be reviewing them with our team to ensure improvements are made in both communication and guest service. We hope to have the opportunity to restore your confidence in us in the future. Sincerely, Ho... read more

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Jerica 
2 months ago

Staff was very friendly and understanding to offer refund. Booked a room for non smoking and they were undergoing renovations and only had a smoking room available. Room was almost ok but the hallway reeked of cigarette smoke. Said they had a long term resident of roughly ten years that has been smoking there the whole time. 

Business response:

Dear Guest, Thank you for sharing your experience with us. We appreciate your acknowledgment of our friendly service. However, we are sorry for being unable to fulfill your request for a specific room due to the ongoing renovations that affected your experience. Your feedback about the overall environment will be shared with our team, so awareness and consistency continue to improve. We hope you will consider returning in the future so we may provide a more comfortable stay that better reflects our commitment to care and hos... read more

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Julius 
2 months ago

I stayed at this hotel for a week, and only due to the extremely cheap price. I wish my stay were much shorter. So the actual room itself was fairly decent: just a basic run-of-the-mill hotel room like you'd see anywhere else. However, I couldn't get any sleep on any of the nights there. The issue was not the always the guests, but from the staff. My room was on the second floor whose hallway had a completely useless balcony/loft area that led directly to the lobby below. This meant I could hear every single conversation fro... read more

Business response:

Dear Guest, Thank you for sharing your detailed feedback, Julius. We are truly sorry to hear about the disruptions you experienced during your stay, especially the noise and the concerns regarding staff interactions. We understand how important rest and a comfortable environment are, and it’s clear we fell short. Your comments about noise travel and activity near the entrance are being reviewed so we can address these issues more effectively moving forward. We appreciate you bringing this to our attention, and we apologize f... read more

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James 
4 months ago

Bed was uncomfortable . The pull out bed was unable to sleep on because mattress was so old springs were popping 

Business response:

Dear Guest, Thank you for your feedback. We’re sorry that the bed was uncomfortable and affected your rest. Guest comfort is important to us, and your comments will be shared with our maintenance team to address the issue. We appreciate you bringing this to our attention and hope to provide a more restful experience in the future. Sincerely, Hotel Management 

Frequently asked questions about Extended Stay America Suites - Lancaster County

How is Extended Stay America Suites - Lancaster County rated?

Extended Stay America Suites - Lancaster County has a 3.9 star rating with 720 reviews. 

When is Extended Stay America Suites - Lancaster County open?

Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.