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Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
- Hotels
- Plymouth Meeting, PA
About this business
Extended Stay America Hotel Philadelphia - Plymouth Meeting is located at 437 Irwins Ln, Plymouth Meeting, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
437 Irwins Ln., Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Immediately outside the main door, there was a strong smell of alcohol and a group of men smoking clearly within 100 feet of the building. The elevator also smelled strongly of smoke. In my room, the floor looked to be unvacuumed. The refrigerator smelled very strongly, though it was clean. The free WiFi was also terrible. My slow speed data was faster at loading my email than the WiFi available. I realize I could have upgraded, however, the inability of the few WiFi to allow me to do something as basic as checking my email ... read more
Business response:
Thank you for alerting us about the poor internet connectivity during your stay, and we apologize for your inconvenience. The issues have been resolved, and we have made changes to improve our connectivity for our guests. We are also sorry for the smoke and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect... read more
Getaway My stay was okay. It was a small getaway with my daughter. It going good until I saw a bug crawling from out of the sheets. So I’m hoping it was not a bedbug. Also was not able to open my windows which appeared to be broken.
Business response:
Kia, thank you for your feedback and for choosing to stay at our hotel. Although you had an overall comfortable stay, we apologize for the insects in your room. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Your concerns regarding the window have been shared with the maintenance team to fix it immediately. We are sorry and hope you and your daughter will consider staying with us again. Sincerely, Hotel Management
There was nothing unique about property. Stayed here a couple years ago and property was in better condition. Staff was not friendly and room smelled moldy. Will not stay here again.
Business response:
Thank you for the review of your stay. We are sorry for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you again, and we hope to make it up to you the next time your travels lea... read more
It was a nice kitchen and it smelled ok but could of been better
Business response:
Thank you for posting a review of your visit. We're glad to know you liked having a kitchenette in your room and that overall you had a pleasant time with us. However, we regret to have missed the opportunity to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
Good stay. Big and clean room. Pretty Friendly staff.
Business response:
Thank you for the nice feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-appointed room and that our associates surpassed your expectations. We appreciate your business and look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
How is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East rated?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East has a 4.2 star rating with 1,277 reviews.
When is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East open?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East is open now. It will close tomorrow at 12:00 a.m.