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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Halls are dark and guests or staff left garbage In hallways. No toilet paper in bathroom and had to go down and get it. No chairs in room considering the rooms have kitchenettes and table but no place to sit. One heavy, stuffed chair in corner doesn’t count. Garbage under stuffed chair when I moved it. I’m being generous since the hotel was fully booked for the eclipse. Staff was overwhelmed but my comments refer to the overall state of the room. Facility just has a dark gloomy feel to it. Bathroom looks clean. Located in ho... read more
Business response:
Dear Carl, Thank you for reviewing our hotel during your trip. We appreciate you pointing out specific items you loved and places where we can improve. It is nice that you had a satisfactory stay in a location near the airport. However, we are sorry for your disappointment with the overall experience you had with us. We will share your comments with the person concerned for improvement. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
Heating unit was noisy, making it difficult to sleep. Lobby and halls smelled like marijuana. I believe live full-time in this hotel, for whatever reasons. More breakfast options would have been nice, like fruit and juice. Otherwise, it was clean, spacious, and friendly staff.
Business response:
Dear Sigrid, We are grateful for your positive rating and sincerely hope your stay was enjoyable. Your feedback is invaluable in identifying areas for improvement in our guest services, and we are thankful for your insights. We apologize for any inconvenience you may have encountered during your visit, and we are committed to addressing the issues you have raised. We look forward to the opportunity of welcoming you back in the future and providing an enhanced experience.Sincerely,Hotel Management
A great place for a one-night stay on my way home
Probably won’t be staying here again Friendly workers paid extra for a kitchen unfortunately the fridge door swings incorrectly. It was a full size bed not a queen. The water was plenty hot, place was clean. Pet friendly
Business response:
Dear Samuel, Thank you for connecting with us about your time at our hotel. It is excellent to know you were pleased with most of your visit. However, we regret the issues that kept it from being perfect and apologize for any inconvenience caused. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,844 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.