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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing special. Decent place for the price.
Very friendly Staff, only 1elevator for the entire building, we stayed on the 3rd floor with our pet, it was very inconvenient to get to the elevator (located in the lobby across from the front desk) room could have been cleaner, there was hair in the bathtub
Restaurant à proximité en voiture
Business response:
Dear Mario, Thank you for sharing your feedback about your recent stay at Extended Stay America. It's wonderful to know you found a restaurant conveniently located nearby, accessible by car. We hope you enjoyed your dining experience. If you have any specific recommendations or if there's anything else you'd like to share about your stay, feel free to let us know. We appreciate your feedback and look forward to welcoming you back. Safe travels!Sincerely,Hotel Management
Dirty pots were provided stating that they were sanitized. I have pictures of everthing. The microwave had dirt in it. The knobs on the stive were never cleaned. I would have asked for compensation but there was niine at the desk when I checked out.
Business response:
Dear Elizabeth, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7 and will check with the team for any improv... read more
The front desk staff were very friendly and polite the rooms are very very clean and comfortable
Business response:
Dear Scott, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management
The room smell was very musty. To tired to go get another room after traveling mst of the day.
Business response:
Dear Catherine, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerel... read more
An OK Place Grab and go breakfast was a joke: No juice or fruit, just packaged muffins and granola bars. Several outlets didn't work, we could not have a phone next to the bed. The only towel hanging rod fell out. Room was clean and smelled good, bed was comfortable and the shower was OK. Hall had a noticeable smell of cigarette smoke.
Business response:
Dear William, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our concerned team will visit the room and make changes to improve the mentioned spots on a priority basis, as we want our guests to have a perfect hotel experience while with us. Also, we are sorry for the breakfast choices not meeting your expectations, and your comments are shared... read more
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,040 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.