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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Heating unit was noisy, making it difficult to sleep. Lobby and halls smelled like marijuana. I believe live full-time in this hotel, for whatever reasons. More breakfast options would have been nice, like fruit and juice. Otherwise, it was clean, spacious, and friendly staff.
Business response:
Dear Sigrid, We are grateful for your positive rating and sincerely hope your stay was enjoyable. Your feedback is invaluable in identifying areas for improvement in our guest services, and we are thankful for your insights. We apologize for any inconvenience you may have encountered during your visit, and we are committed to addressing the issues you have raised. We look forward to the opportunity of welcoming you back in the future and providing an enhanced experience.Sincerely,Hotel Management
A great place for a one-night stay on my way home
Probably won’t be staying here again Friendly workers paid extra for a kitchen unfortunately the fridge door swings incorrectly. It was a full size bed not a queen. The water was plenty hot, place was clean. Pet friendly
Business response:
Dear Samuel, Thank you for connecting with us about your time at our hotel. It is excellent to know you were pleased with most of your visit. However, we regret the issues that kept it from being perfect and apologize for any inconvenience caused. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management
They need to check house keeping. Ashes on the window, incense sticks behind the toilet. I had to wipe the toilet seat. Bed was just straightened it wasnt changed cos the pillow cases were wrinkled. Floor had prints on it. Light bulb was burnt out. Either the toaster didnt work or the outlet was busted.
Business response:
Dear Elizabeth, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and... read more
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,869 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.