This profile has been claimed by the business owner or representative.
Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Near airport but not much else. Nice accommodations like a studio apartment. Full size fridge but tiny microwave. Quite comfortable.
Business response:
Thank you for you feedback. We are glad that you enjoyed your comfortable room! We hope to host you again in the future.
Smoky room We are relocating and needed a place to stay beside a blow up mattress. It was at least had air conditioning. If you do NoT smoke... Don't stay here. It smelled terrible of smoke.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we were unable to meet your expectations. In response to your feedback, I will work closely with our housekeeping staff to make sure we are thoroughly eliminating smoke odors. I really appreciate you bringing this to our attention. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future!
2nd chance stay After 2 years of refusing to stay again,the hotel has had some improvements. The staff is a lot friendlier,and the hotel appears to be doing some improvements. The issue of not having anything in the kitchen is still there, but the ordering of basic items were delivered right to my door was really nice and was everything we needed.Rooms are clean and comfortable.The "grab and go" breakfast needs to be more competitive with other hotel chains by offering a better "continental breakfast".
Business response:
I want to thank you for taking the time to post a review of your stay. We are so happy to hear that you enjoyed your stay at the Extended Stay America, East Syracuse, NY. We are continuously trying to improve our "Grab and Go" breakfast as a company and appreciate your feedback. Thank you for posting your review and we look forward to having you visit with us again in the future.
Room not throughly clean Found a empty condom wrapper in the bed. Table still had crumbs on it. I was comfortable until I found the wrapper. Do they even change the sheets or top cover like ever ?
Terrible service Upon arrival to check-in the gentleman Jim, I believe his name was, very polite and professional. He not only made checking in easy but offered to sign me up for the rewards program, fantastic. However the following evening when I returned to my room, we noticed the room had not been services, no biggie. Called to front desk asked to have fresh towels delivered to room and a different gentleman told me I had to come to the front desk myself along with returning the used to towels. For whatever reason this pa... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available at the front desk. Your comments were reviewed by the staff, and we will make sure we ... read more
Very nice for a weekend away from reality Our stay was great and it was just what we needed. Simple, clean, and quiet. The only thing we didn't like was not having the dishes in the room. They should also look into getting an ice machine. It would be more effective.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our amenities were not to your expectations. Still, I am glad to read that you had a positive stay overall and enjoyed our comfortable accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Musty odor when door initially opened. Some of the pillows swelled sweaty. Courteous staff. Amenities fair/limited.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I am going to have the room shampooed and deodorized. I am also going to inspect our pillows and switch out any that don't meet our standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the ar... read more
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,040 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.