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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not throughly clean Found a empty condom wrapper in the bed. Table still had crumbs on it. I was comfortable until I found the wrapper. Do they even change the sheets or top cover like ever ?
Terrible service Upon arrival to check-in the gentleman Jim, I believe his name was, very polite and professional. He not only made checking in easy but offered to sign me up for the rewards program, fantastic. However the following evening when I returned to my room, we noticed the room had not been services, no biggie. Called to front desk asked to have fresh towels delivered to room and a different gentleman told me I had to come to the front desk myself along with returning the used to towels. For whatever reason this pa... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available at the front desk. Your comments were reviewed by the staff, and we will make sure we ... read more
Very nice for a weekend away from reality Our stay was great and it was just what we needed. Simple, clean, and quiet. The only thing we didn't like was not having the dishes in the room. They should also look into getting an ice machine. It would be more effective.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our amenities were not to your expectations. Still, I am glad to read that you had a positive stay overall and enjoyed our comfortable accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Musty odor when door initially opened. Some of the pillows swelled sweaty. Courteous staff. Amenities fair/limited.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I am going to have the room shampooed and deodorized. I am also going to inspect our pillows and switch out any that don't meet our standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the ar... read more
Staff helpful to fix issues The hotel is fine, but when I turned down my covers the sheets were dirty. Asked to be moved to a new room and they were very accommodating. Not a great first impression but was resolved.
Close to Interstate 90 and took pets. Very nice hotel and close to the interstate. Great Shower. Needed to sweep the chairs for pet hair other than that the room was very clean and quiet. Would prefer softer bed but slept ok. Great they allowed pets and smoking. Would recommend to all those traveling in the area. Coming home from vacation camping in New Hampshire.
Business response:
I want to thank you for taking the time to post a review of your stay. I’m so pleased to read that we were able to accommodate your needs with our pet friendly policy and convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Nice service
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that we were able to accommodate your needs with our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Nothing special It was okay. The Wi-Fi was quite slow and the breakfast was nothing to brag about, either. I probably would not stay there again.
Business response:
Thank you for your review. I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Good Very friendly staff
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments about our friendly staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.