Extended Stay America - Syracuse - Dewitt

Anonymous 

on Expedia

a year ago

They say complimentary breakfast i don't call coffee breakfast fire alarm went off at 5 in the morning i really was not happy with my stay 

Judith 

on Expedia

a year ago

The rooms at this property are ideal and well laid out, but unfortunately rundown. Not sure how to describe the terrible odor in our room...a combination of smoke, overpowering cleaning products and insecticide??? I know that all our clothing had to be washed immediately upon our return home because we brought the smell with us! The screen on the tv in our room was also damaged. This place needs ventilation and a makeover. 

Kimmie 

on Expedia

a year ago

Our room was filthy,they placed a towel under the leaking air conditioner but the floor was still flooded. The fridge and counters had crumbs and filth on them. The toilet had feces on it. Looked like the maid had only touched the bed. When we went to request a new room they said they were full we asked for a refund. We were told we had to call on Monday and it would be approved, we left . We needed up receiving a voucher for a free stay and no refund. $120 wasted. Would not recommend to anyone. 

Steven 

on Expedia

a year ago

Shower did not work at all. No hot water in sink. no toiletries (front desk closed). Dirty. 

LINCOLN 

on Expedia

a year ago

This property was completely covered in smoke in the hallways and the rooms. We initially didn't have any towels in our room. There also wasn't extra toilet paper, and the one that was there was nearly finished. We had to go downstairs to request both. The man at the front desk wasn't too helpful, but it appeared that he was the only one there. 

Tynicia 

on Expedia

a year ago

I have stayed in this location twice before yesterday. I was disgusted how dirty the hallway way carpet was I even seen animal feces on the carpet. Bags of open garbage overflowing in the hallway next to peoples door it smelled of cigarette smoke . The room was rundown looking it was missing the tv remote and I had to go get one after I called the front desk which I felt the worker should have had brought one up to me . I will never stay at this location again 

Anonymous 

on Expedia

a year ago

Not clean at all The people checking us in and out were not very friendly, the person checking us in was on their cell phone the whole time and tossed the key card on the counter at us and turned around and walked away, When we arrived to our room the shower curtain rod was falling out of the wall so we couldn’t close the shower curtain, the toilet was leaking, the whole hotel smelled awful of marijuana and cigarettes, the room was disgusting (garbage and small pieces of paper all over the floor, stuff all over the counter a... read more