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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid for 2 rooms for my colleagues' recent visit at Extended Stay. One guest was also charged with the card he provided for incidentals and we have been unable to correct the situation. Will never book at this property again.
Business response:
Dear Julie, We are sorry to read about the experience and the difficulties with the payment during your stay. If you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. We do hope you will stay with us again.Sincerely,Hotel Management
Room smelled musty. Carpet worn out and dirty. A lot of signs of wear in the room.
Business response:
Dear Douglas, Thank you for choosing us. Our aim is to deliver flawless accommodation and services to all the guests. We are sorry for the disappointment caused by your room's condition and cleanliness and that you felt the need to update and improve. We will share the remarks with the concerned team for further improvement as we move forward. Please return for an outstanding time while in the area again.Sincerely,Hotel Management
The room has mold and the ceiling is leaking and about to fall.
Business response:
Dear Denise, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Dirty. Smells. Noisy
Business response:
Dear Lisa, Thank you for selecting us. We're sorry for the team's behavior in handling your request. We will discuss this with our staff to find out what went wrong and to handle this situation better. It is our aim to give our guests the best hotel experience, but we are sorry for the negative experience you mentioned during this time. Please allow us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to serve you again soon. Sincerely,Hotel Management
Lets start off by saying that the customer service and front desk staff were excellent, very friendly and helpful. Thats where the best part stops. The room was dungy and musty, the floors and chairs looked like they hadnt been vacuumed in a few days, the kitchen was a disaster zone, the piece of backsplash behind the sink was completely separated from the wall, the sink leaked and continued to leak all night making it hard to sleep and when the people walked around above us, it sounded like they were about to fall through t... read more
Business response:
Dear Jonathan, Thank you for being our guest. We are sorry for the disappointment and inconvenience caused in your suite and understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. On the other hand, it is nice to know you were pleased with our customer service and found our staff friendly. Please give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
They say complimentary breakfast i don't call coffee breakfast fire alarm went off at 5 in the morning i really was not happy with my stay
Business response:
Dear Guest, Thank you for choosing us. We aim to offer a satisfactory hotel experience. We understand the inconvenience caused by the false fire alarm that went out early in the morning, disturbing your sleep. Please accept our apologies for the same. Our technical team is already at work to check your suite's fire alarm. Further, we are sorry that the breakfast choices do not meet your taste. Your remarks are vital and will be shared with the team for improvement. We hope you stay with us another time so we can provide you ... read more
The rooms at this property are ideal and well laid out, but unfortunately rundown. Not sure how to describe the terrible odor in our room...a combination of smoke, overpowering cleaning products and insecticide??? I know that all our clothing had to be washed immediately upon our return home because we brought the smell with us! The screen on the tv in our room was also damaged. This place needs ventilation and a makeover.
Business response:
Dear Judith, Thank you for being our guest. Apologies for the disappointment and inconvenience caused in your suite; we empathize with your frustration regarding the lack of a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. We hope you give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Business response:
Hello, When you get a chance can you please email me to find out about your stay here at the hotel. I am truly sorry for you not having a great stay.
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,830 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.