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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not very clean when we arrived. There was a crusty towel covering the ceiling fan in the bathroom, there was moldy stains on the mattress, and various stains on the walls as well. it seemed like it could have been cleaned a bit more for when we arrived.
Business response:
Dear Guest, Thank you for sharing your experience. We genuinely regret if we overlooked a few issues in the room preparation before your arrival, and we hope you will accept our apologies for any inconvenience this caused. We understand the importance of clean accommodations and will ensure every room is prepared flawlessly for our guests. Thank you for choosing us - we appreciate your business.Sincerely,Hotel Management
Staff was nice but the small in the hallways of cigarettes and just plain filth!!! Music LOUD couldn’t get any sleep! Will never stay here again!!
Business response:
Dear Francesca, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems. Thank you for your kind words about our staff, and we hope that you will give us another opportunity to demonstrate the... read more
The front desk attendenant was on some sort of drugs or alcohol and was unable to form sentences and check us and 2 other people into our room after 10pm. After 45 minutes of trying, someone instructed him how to check us in over the phone. The police came and were circling the building on foot. My sheets were dirty, but I feared for my safety by asking for clean ones in the lobby late at night. My window was broken and didn't close and the toilet also didnt flush. This was the craziest experience I've ever had at a hotel. D... read more
Business response:
Dear Mathew, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are whol... read more
The stay was terrible. Rude and disrespectful neighbors, had to contact the police
Business response:
Dear Mercedes, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
At night, the outside area doesn't look so bad, helps deceive what's coming next. Once i walked in i could feel and smell this was a welfare hotel. My room was DIRTY, STINKING. with BLOOD stained on the sink. It look like someone just got finished shooting up in this room. I spoke to
Business response:
Dear Alvin, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional ... read more
Computers need an upgrade After traveling most of the day, i was looking forward to checking in and getting some rest. The house computer had "crashed" and i was unable to check in. I was told to come back in 15 minutes. Came back 30 minutes later and could still not check in.
Business response:
Dear Bruce, Thank you for choosing us. We are sorry for the inconvenience caused you on your arrival. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. In the meantime, connect with the hotel directly for assistance on the matter. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
The staff was great. the service was very good. but the hotel needs an update, the halls were dark, the doors need painting and the rooms looked old.
Business response:
Dear Isidro, Thank you for staying at our hotel and letting us know we have room for improvement. We appreciate your kind words regarding our staff and service and acknowledge your constructive comments about the need for updates in our hotel. Your observations about the dark halls, doors, and the overall appearance of the rooms are valuable, and we take them seriously. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can l... read more
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,830 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.