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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Extended Stay America Hotel Tacoma - South is located at 2120 S 48th St, Tacoma, WA. This location is in the South Tacoma neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic hotel - pillows and bed was "flat". no hair dryer or limited bathroom ammenities
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we were unable to meet your expectations. We provide additional toiletries as well as hair dryers upon request at the front desk upon request. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our bedding to ensure it is up to standard. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have ano... read more
Functional, convenient & across from mall Really minimal but adequate and what you pay for. Parking had nice security fence around it. We had trouble finding the entrance as the hotel was up a driveway off the street and only a small green logo marked the entrance. The passenger was able to spot it but as a driver I would have had difficulty taking my eyes off the road long enough to notice up there.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the inconveniences you experienced. We are currently in the process of updating our exterior signage. Still, it's great to hear that you enjoyed our comfortable accommodations as well as our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Close to the Tacoma Dome Proximity to Tacoma Dome was great. Staff was very polite, very accommodating. Stayed 3 nights due to a wrestling tournament held at the Tacoma Dome. Did not utilize the kitchen except for late night snacks. Free breakfast consisted of apples, oranges, instant oatmeal or 2 types of muffins and coffee. Rate was excellent compared to other hotels in the area.
Business response:
Thank you for sharing your experience with us. I’m so pleased to read that you found our hotel to be a great value and enjoyed our convenient location! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Good enough On the plus side, we'd booked a room with two queen beds for the four of us to share. The nice receptionist put us into two queen rooms at no extra charge. That was a bonus. Also, it was reasonably easy to get to the Tacoma Dome, which was why we were in town. And the price was great from the start. On the downside, though, a few things. First, what hotel doesn't have a restroom in the lobby? Fresh off the road, we had to do the pants-wetting-prevention dance while we checked in. Then, the rooms we were assigned ... read more
Business response:
Thank you for providing us with details about your stay. I appreciate your comments about our staff and reasonable rates; however, I am sorry to hear that we failed to inform you about our dishware policy upon check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. In response to your feedback, I will make sure we are clearly communicating our amenities as well as closely inspecting our rooms prior to guest arrivals. Your feedback is very imp... read more
Great value Stayed 3 nights. I preferred the Extended Stay over other hotels I've previously stayed at in this specific area. I'm sure you can find a lot nicer more downtown Tacoma, but you'd better be ready to spend a lot more. Good value overall.
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you found our hotel to be a great value and had a comfortable stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Not what I was looking for Next to the Tacoma Mall. Great if you plan on spending time there or at the Tacoma Dome. I wasn't and was several miles from Lakewood, which is where I was I planing to be. Got there Sat afternoon, traffic was awful. Hotel check in was slow but pleasant. Room had a kitchen in it, but since I was only going to be there for 2 days, no pots or pans. Internet was slow, you had to pay extra for any real speed. Parking was an issue for me. The weather was rain and wind most the time. Parking spaces for n... read more
Business response:
Thank you for sharing your experience with us. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable stay. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Hotel smelled bad when we entered the lobby. Toilet broke in the middle of the night. Breakfast was very disappointing. Just coffe and stale muffins.
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. As this hotel’s manager, I can assure you that we will be implementing deep cleaning and preventative maintenance procedures to ensure our rooms meet our company’s high standards. Additionally, I will make sure our grab-and-go breakfast is properly stocked. Your feedback is very important to us, so thank you for sharin... read more
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 4.3 star rating with 1,528 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.