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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel smelled bad when we entered the lobby. Toilet broke in the middle of the night. Breakfast was very disappointing. Just coffe and stale muffins.
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. As this hotel’s manager, I can assure you that we will be implementing deep cleaning and preventative maintenance procedures to ensure our rooms meet our company’s high standards. Additionally, I will make sure our grab-and-go breakfast is properly stocked. Your feedback is very important to us, so thank you for sharin... read more
Easy to get to from I 5 Beds were a little hard for me, but otherwise the room was clean, nice size, the little kitchen was great to have
Business response:
The staff and I read your review, and would like to thank you for writing about your stay here with us. Please accept our apologies that our beds were not to your satisfaction. Still, I am pleased to read that you had a positive stay overall and enjoyed our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
1st hotel I've ever got I went to freaknight 2015 and stayed here, and first hotel ever for me really but it was great, room was clean, staff was friendly, I liked the parking lot for your car, I enjoyed my stay here
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I had a great stay and the reservation was handled quickly and smoothly and at the right price. The only thing I have negative to say is that there is no ice machine and you have to wait for ice cubes to freeze in the freezer. They also allowed a woman to sleep for hours in the lobby which was a nuisance for me personally.
Business response:
Thank you so much for posting a review of our property. We appreciate you letting us know about the issues you experienced. I will be briefing our staff on how to handle situations, such as the one you have mentioned, in a polite and professional manner. We are sorry for these issues, but are glad to read that we were able to provide you with a positive stay overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Had no issues... Located across the street from mall and food locations. Worked fine for my 3 day stay and the cost was affordable. The only thing I would recommend is a notepad and a pen in the room.
Business response:
Thank you for telling us about your stay. We're so glad that you enjoyed our convenient location and found us to be a good value. Thank you again for your review. We hope to see you again soon.
For the price I paid, was glad I stayed. I stayed a week to visit my mother..the room was clean and efficient. I especially liked the night clerk..she was a big help. Got a really good rate through hotels.com..not sure the regular hotel rate is justifiable..but the price I paid was absolutely worth it.
Business response:
I want to thank you for taking the time to post a review of your stay. I’m so glad to read that you enjoyed our comfortable rooms and friendly customer service. I’m thrilled that you found our hotel to be a great value! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Great hotel, but room smelled of smoke Very convenient and a good price, but the room smelled strongly of smoke.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies for the smoke odors you experienced. Moving forward, I will work closely with our housekeeping staff on ways to better eliminate smoke odors. Still, I am glad to read that you had a positive stay overall and found our hotel to be a great value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.