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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a very weird unpleasant smell and there was a bar of soap and hair in the bathtub/shower drain.
Business response:
Thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
As long as you don't touch the floor or need to flush the toilet - the place is decent enough to sleep
Business response:
Kristina, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your review, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
I would not ever stay here again. Killed 2 roaches in the room. Would not even shower in this place
Business response:
Mary, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Check in wait time was over 30 mins due to no wifi. The room smelled disgusting and we had to switch to another toom which smelled worse. We could not stay with the stench, and ended up leaving right away which was near midnight to find another property
Business response:
Fiad, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you experienced during check-in. We will review this with the appropriate individuals and make sure we are well-poised to serve you better. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced and take the necessary steps to ensure we are more diligent going forward. It is unfortunate that you had to leave us earlier than anticipa... read more
The room was filthy. There was what appeared to be strawberry jam all over the floors and counters. The bed had dirt in the sheets. There was a partially filled baby bottle still in the room. The sofa bed only accomodated one adult even though the room was advertised to sleep 4 adults. There were no rooms to switch to so we all slept in our clothes and kept our suitcases off the floor. Will not ever stay here again.
Business response:
Leah, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Our Stay here I was supposed to have a "free" night of 121.00 Apparently this hotel was on your page for me $300 a night and I paid the difference after I redeemed the night. As you can see my history I have never complaint for my previous stays, but this time I feel Scammed! When you arrive to this bad maintenance place you know right away that people live here! As soon as we entered the room it had a bad odor, beds were uncomfortable, bathroom in bad conditions and pillows where flat. I suffer from peripheral neuropathy an... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.