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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
upon arrival they told me there was another reservaation with my name but an idea photo on file was not me. the place was very unclean. they never got back to me as to the "mix up " of a person having a photo id with my name but a latino woman picture. all very shady and obviously several "residents" were smoking pot in rooms and very sketchy looking. check out woman was very unattentive or friendly.never again. terrible
Business response:
Donna, thank you for your review. We sincerely apologize for the issues you encountered and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I booked a room that was supposed to have two beds and a couch but when I checked in, they said that room wasn’t available and they gave me a room with one bed and a pullout couch instead. The pull out couch was terrible! It was so uncomfortable no one could bear to sleep on it. Plus, there was no extra linens in the room to cover that bed anyways . This hotel states it has “breakfast” but it doesn’t. They had some cheap muffins and granola bars sitting on a table in the lobby and that’s it. It definitely wasn’t what I had h... read more
Business response:
Danielle, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We will also share your comments with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincer... read more
Not allowed to cancel due to mother dying how sad are you people
Business response:
William, we deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance if you return to our area so we can make it up to you. Sincerely, Hotel Management
Not what I had in mind.
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I don't recommend property
Business response:
Darenae, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not a place i would stay at ever again
Business response:
Thank you for sharing your review. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered that impacted your stay. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The room was not clean- I have a picture of hair on the countertop and food. I asked to move rooms and the second room was worse. Mold smell that was really bad, huge stain on the carpet in the middle of the room. When I was checking in a man asked to use the bathroom that just walked in off the street. The girl at the counter clarified he was not a guest. It was not a good experience.
Business response:
On behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is a top priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.