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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We entered the room to a dirty floor, no carpeting. The bed was not made and there were not even bedding in the room. Had to go to the front desk and have them find some bedding. She was very pleasant. Unit had a kitchen with no silverware plates or anything. Honestly, Seemed like a crack hotel. Will not be back
Business response:
Micheal, thank you for posting a review of your stay with us. We apologize for the housekeeping issues you encountered in your room. We have shared your feedback with the appropriate team to prevent such incidents from occurring again. We are also sorry for your disappointment with the lack of in-room amenities. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers the... read more
Front desk staff was understanding and helpful but they need better housekeepers. Rooms were not cleaned properly or maybe at all
Business response:
Brandan, thank you for taking the time to share your feedback. We apologize for the disappointing experience you had with us and for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a positive note, we are happy you were pleased with the service our staff delivered. We hope you will return to experience our hotel ... read more
The room was dirty, there was hair in the bed and in the dresser drawers, there was nothing to cook on the stove with, no plates or cups, and the pull out bed had a broken spring. We ended up staying somewhere else because of how dirty the room was.
Business response:
Stephanie, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please note, Kitchenware for your suite is available and ke... read more
Do not stay here very dirty and cockroaches
Business response:
Yaritza, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I didn’t stay. I checked in and left 30 min later
Business response:
Rebecca, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
The toilet in first room did not flush and tv and phones in second room did not work. Temperature knob in refrigerator was broken off so everything froze
Business response:
Michael, thank you for your candid evaluation. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured; we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Wasnt happy It was ok but had roaches...little baby roach 1st day, and 2nd day then next morning had a german roach on ceiling light fixture so at that point we left.
Business response:
Thomas, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve ... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.