This profile has been claimed by the business owner or representative.
Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kent, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad Experience The Room which I booked was not available upon arrival. It appears that there was no cleaning staff (two quit, and one failed to show for work). We were transferred to a second Extended Stay hotel only to discover that the price was significantly more than the original. At hotel # 2 (Spruce St.), the front entrance was closed for door painting and it took additional trips around the building to find an open door. the bathroom exhaust fan needs to be replaced ( sounds like a freight train). Also, the shower was... read more
Business response:
Richard, thank you for the candid review. We are sorry for the inconvenience you had with us and although we are happy we were able to accommodate you at our sister property; we apologize for the concerns that kept your stay from being perfect. We will review this with the appropriate individuals and take the necessary actions to prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
No room was available. I had no place to stay.
Business response:
Richard, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Sucio y muy mala atencion a la llegada
Business response:
Ader, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
We had the room paid for in advance. When we arrived we were told there were no rooms available so we were stranded, having to look for another hotel in the middle of the night and having to pay for another Uber ride when we did find another hotel. STAY AWAY!
Business response:
Diana, thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Guest with asthma. Whatever is used to clean or air freshener caused asthma problems. Hallway & room very “musty”. Difficult for asthma or other respiratory problems
Business response:
Deborrah, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
There was no room available when i arrived to check in.
Business response:
Patricia, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.