Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Thank you for taking the time to share your feedback. We are happy to know you had a good night's sleep and that our location worked well for your needs. We appreciate your observation and hope to have the opportunity to welcome you again on your next visit in this area. Sincerely, General Manager 

Business response:

Craig, it was a pleasure to have you as our guest at Extended Stay America - Tampa - Airport - Spruce Street. We are glad you had an overall pleasant visit. Your feedback is appreciated, and I will share your comments with my the respective team in an effort to improve our service and facilities going forward. We hope to see you again soon. Sincerely, General Manager 

Business response:

Tera, thank you for choosing to stay with us and taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Stay America - Tampa - Airport - Spruce Street. Sincerely, General Manager 

Business response:

Thanks for evaluating your visit. We apologize for your disappointment with your in-suite amenities. Kitchenware and toiletries are available at the front desk and the refrigerator in your suite includes ice trays for your convenience. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We regret any other inconvenience you had during your stay. We hope to welcome you back in the future. Sincerely, General Manager 

Business response:

Pradeep, thank you for sharing your rating regarding your stay at Extended Stay America - Tampa - Airport - Spruce Street. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Christian, thank you for sharing your rating regarding your visit at Extended Stay America - Tampa - Airport - Spruce Street. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Jay, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again soon at Extended Stay America Tampa - Airport - Spruce Street. Sincerely, General Manager 

Business response:

Thank you for evaluating your visit. We are glad your overall stay was pleasant, but we are sorry that our breakfast choices were not so appealing to you. We have shared your comments with our Brand Leaders in an effort to assist them for future offerings. Thanks again for your business, and we hope you will consider a return visit. Sincerely, General Manager 

Business response:

Ambrose, thank you for being a guest at our hotel. I am sorry you were not able to achieve a good night’s sleep due to the malfunction of the in-suite unit. I have shared your concerns in regard to the refrigerator with my maintenance team to ensure it is fixed immediately. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager