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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's ok, at best. The day employee was great. The night Employee was horrible. I noticed my kitchen didn't have ANY utensils or plates, bowls, or pots and pans. All cabinets were empty at the EXTENDED STAY! That's unacceptable. Why have a kitchen without anything? I went down to front desk and had to walk outside the door to use the phone to call the front desk for him to answer and tell him I was there. His shirt was untucked and he was disheveled and looked like he literally just woke up. He spoke to me like I was botherin... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again.We hope you will consider giving us another chance so that we can make it up to you. Sincerely, General Manager
Business response:
Marcelo, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America - Tampa - Airport - Spruce Street. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager
Good for a one night stay. Nice place and nice staff, but too far from any eating places.
Business response:
Regina, thank you for being our guest at Extended Stay America - Tampa - Airport - Spruce Street. We are happy to know you had a pleasant time here and lived the service provided by our courteous associates. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for choosing us and for your review. We are pleased you overall had an enjoyable stay. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America - Tampa - Airport - Spruce Street. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Ramesh, many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Tampa - Airport - Spruce Street. Sincerely, General Manager
We were expecting a coffee pot in the room, but there wasn't one.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Business response:
Thank you for your five-star rating of Extended Stay America - Tampa - Airport - Spruce Street. We are glad to see you enjoyed your stay and hope to see you again on your next trip to this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,756 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.