Extended Stay America - Temecula - Wine Country

John 

on Expedia

10 years ago

Hospitality? Service? Safety? Room wes dirty. Windows were filthy. Only one face towel. On arrival found a pair of old underpants between bed and dresser. No blankets on beds,had to use coverpane.No decaf coffee for room and only instant available at desk. Breakfast the poorest we have seen yet in our travels around the US,all of it on a small table in the lobby. For the price NOT ACCEPTABLE. Rear door would not operate with Key card.Was found propped open with a stick overnight for 3 days after reporting it.All the above re... read more

Anonymous 

on Expedia

10 years ago

Don't do it. Smoky. We booked a non-smoking room and was put into a smoking room, being told thats what you get if you book through an online websit. Our room had ash on the counter tops and the toilet was not flushed with urine in it. I heard several people complaining to the manager about similar things. I do not recommend this hotel unless you are wanting to stay somewhere for a long period of time that has a kitchen. 

sharon 

on Expedia

10 years ago

Too noisy The hotel was extremely noisy. The room above us pounded all night long. There was no sound barrier. Starting at 5:00 AM it sounded like someone was remodeling the room above us with all the noise. 

Anonymous 

on Expedia

10 years ago

Dirty hotel The room was clean however the hallways and the stair way had a bad smell. No service snd felt completely isolated from the hotel after a key was given. I will not be staying there again. 

Luann 

on Expedia

10 years ago

extended stay review the hotel staff was fabulous courteous and professional the hotel itself had a pungent distasteful smell throughout it the room was not very clean and the hallway in the hotel was littered with trash and vomit 

Warren 

on Expedia

10 years ago

weak showers Shower had no power or hot water. 

Noelle B. 

on Expedia

10 years ago

HORRIBLE I was extremely disappointed with my stay here. The room smelled horrible! The hallways reeked of smoke. The kitchen area was clean but there was food on the floor. The towels in the bathroom had balls of hair hanging from them. I couldn’t even stay I had to book a room elsewhere because I couldn’t handle the disgusting smell of the room. I am still waiting on my refund. I will never book a room at this hotel again. 

Anonymous 

on Expedia

10 years ago

The lose crowd Very loud in late night hours. Room was clean but hall ways dirty. 

Anonymous 

on Expedia

10 years ago

No hot water It was totally disappointed when I found out that there was no hot water to take a shower and bath. I couldn't take a shower that day because water was cold.They changed my room next day but still I couldn't get hot enough to take a nice bath. They said they can not increase temperature of the boiler due to the law. I understand that. All the hotel has the same setting follow by the law but I've never had experience that taking cold shower. They even told me that there was same another complain from another room... read more