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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay hotel close to town This hotel is pet friendly. So if you like pets and don't mind their smell, this hotel is for you. I personally like pets outside. Just my preference.
Business response:
David, I apologize for the unsatisfactory stay. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay so the suites will be fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
What no maid service? Good luck if you need anything extra, not even sheets. I felt like I was at a refugee camp in this place... I've had better service at a Motel 6!
Business response:
We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest... read more
Expensive rates for motel 8 quality The worst I've ever experienced. The whole facility smells like a marijuana house. The contenental breakfast was a joke, granola bars and coffee is what they call breakfast.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Awful Rooms are dingy, continental breakfast was a joke.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
You get what you pay for. Over all it's a not so updated hotel and it's kind of gross. Our mattress cover had a cigarette hole in it. The whole hotel including the non smoking rooms smell like cigarettes. The staff was very nice. And the morning contintenal breakfast was a joke.
Business response:
Heather, please accept my apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for your feedback. We certainly apologize for the issues you encountered which led to a disappointing stay. We would appreciate knowing from you regarding the specifics of your visit, so we can make the appropriate changes and determine what is necessary to rectify the situation. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
For the amount of money I was charged- Bed old and uncomfortable, bed spread old and rough/ squeaky. Free breakfast was 4asst oatmeal, 2 kinds granola bars, muffin and 2 pots coffee,another pot for tea on top of a cabinet soon as you enter the hallway. No dining, no other amenities.
Business response:
Thank you for your feedback. We are sorry to know you felt we did not provide the value for the price paid and that our amenities and accommodations failed to meet your expectations. We regularly review our rates to make sure they are appropriate relative to other extended stay hotels in our area and we will take this opportunity to ensure that we are providing the best facilities to our guests. We appreciate your business and hope you will consider us again. Sincerely, General Manager
Don't waste your money Awful hotel ! Dirty room, rude staff, and too expensive. For $200 a night I got unhelpful staff and a dirty room. DO NOT WASTE YOUR MONEY ! This place should be shut down ! Awful experience for my moms 60th birthday celebration.
Business response:
Ashley, I am deeply sorry to have let you down. It is our goal to provide clean facilities and efficient service, and we regret missing the mark. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can improve. I truly hope you will consider giving us another opportunity to better meet your, as well as our expectations. Sincerely, General Manager
Not work the price This hotel is very outdated and was not very clean. The bed felt like sleeping on cardboard, the room smelled, the paint in the room looked like baby vomit, the windows were so dirty you could not see out of them. I had to wait ten minutes for the front desk attendant to show up and check us in. I have never been to a hotel that had a sign on the front desk that said they would be right back. Not worth $200.00 a night.
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,305 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.