Extended Stay America - Temecula - Wine Country

sally 

on Expedia

10 years ago

Displeasing stay and thank goodness for only 1 nig I was very disappointed with our stay and will probably never return. Overall condition of the hotel was not appealing, the hallways and rooms smelled like stale smoke even though it was a "smoke free" room, no ice machines, very noisy guests on the floor and extremely inflated prices that I received from you at hotels.com even booking so far ahead compared to other booking sites, which I used just a week prior to our reservation to add another room....and 60% less! When I m... read more

Anonymous 

on Expedia

10 years ago

Non-smoking room not guaranteed It appears that this hotel places most hotel.com customers in smoking rooms. They have a sign in the lobby saying that they can't guarantee non-smoking rooms for those who used an outside website to book. Awful room and experience. 

Vicki 

on Expedia

10 years ago

Not happy I booked the room on September 8, 2014 for a Non-Smoking room I arrived on October 3rd for my stay (around 8pm) and was told the Non-Smoking rooms are on a first come first served basis. I will be traveling to Temecula on business once a month , just my self. I was looking for a great location and place to stay for myself and many times I will have outside guests, for my business. The room smelled of smoke - my entire suitcase and clothes then smelled of smoke. Very unhappy with the service, my first stay in Temecu... read more

jerry 

on Expedia

10 years ago

it not the Roadway in The rooms were out dated nice newer television, the colors are dark, no brightness to it at all. Wood floors needed waxing or resealing signs of water marks on floors. The hall way on the second floor stinks. Elevator floor is coming up at threshold. The grab and go breakfast was so so the coffee at Denny's is better, their coffee was so strong and bitter. You can hear everyone taking showers and flushing toilets, we could hear other gust drive up and make loud noises with the windows closed. considerin... read more

D 

on Expedia

10 years ago

Not what I booked I booked a smoking room, and when I arrived, they put me in a non-smoking room (even though my receipt says smoking room). They said that they can't guarantee smoking preference, but I thought that's what reservations are for? The manager was very rude when I tried to discuss this with her. Also, there were no hangers in the closet and no ice machine on property. 

NeverStayAtThisLocation 

on Expedia

11 years ago

sucky room and service The receponist at first could not locate our room and then informed us of the room we did not reserve, handicap in smoking room and printed a sheet with someone elses information. I kindly advised that was not our request and showed her her that was not my name and gave her my paperwork as as her listening skills were failing. once we received our room, upon entering our handicap room we did not request, the restroom door was hanging off the hindges, the toliet paper mount was broken off the wall, ther... read more

Anonymous 

on Expedia

11 years ago

Never again Worse bed I ever slept in. Spiders in the closet. Smoking room when I requested a non smoking room. 

Dave 

on Expedia

11 years ago

Disappointing Hotel was less than adequate. To use the kitchenette you had to check out dishware and silverware. There was no ice machine in the hotel Was told to go to a store to get ice. Will never stay there again.