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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
a very bead hotel, not to what I was expected for the money...
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to your expectations. In response to your feedback, I will make sure we are closely inspecting and cleaning our rooms. Thank you for your feedback.
The hallway smelled like dog urine
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
NOT what we expected When we arrived there were people doing auto repair in the parking lot in front of the lobby and several homeless folks loitering in front. The next morning people still doing auto repairs and three police cars out front for a man in the lobby who was obviously under the influence of narcotics. Halls all stink BAD. Hotel is more run down than the photos appear online. Staff was friendly, but for the price of the room this hotel was a BIG disappointment.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to your expectations. In response to your feedback, I will make sure we are closely inspecting rooms and walking the property frequently. Thank you for your feedback.
meh loud slamming doors, super loud fridge and AC. Okay otherwise. Nothing special.
Business response:
Thank you for posting a review of our hotel. I apologize for the noise issues you encountered during your visit with us. I will be meeting with our maintenance staff to ensure these issues are property addressed. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Noisy ! The highway is next to the hotel. It was very noisy by car sound from the highway next to the hotel. I woke up by the car sound a couple of time. No more stay at this hotel.
bad hotel i was very disappointed that i paid nearly $200 for such a crummy room. first of all the floor was soaking wet they had just cleaned the carpets. the condition of the room is like a hotel i could have gotten for $53 a night, the hotel smelled. the service by Jovani was outstanding though he was courteous and kind. he gave us what we needed. This hotel is awful for the price. it just simply ghetto
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I appreciate your comments regarding our staff; however, I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are thoroughly cleaning and inspecting rooms to our company’s high standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide yo... read more
over priced! Our stay was okay. Good area, and not far to go to get something to eat. Our room was okay, bed not that comfortable. All was clean, but the room had a bad order, we bought an air freshener and that helped, somewhat. Had to turn in towels before you receive more. You have to ask for, coffee pot, utensils, etc. And, it was way! over priced. Would not stay there again.
Business response:
Thank you for taking the time to tell us about your experience. Please accept our apologies that our amenities were not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Rude Staff I booked my smoke free king room months in advance to my arrival. Once the time came to check in I called to make sure everything was still good to go. The woman I spoke to on the phone was very rude and snappy and told me I was not able to get the room I paid for due to mid communication between the hotel and Expedia. I called and complained to Expedia for a refund of the king room and the Queen room the hotel told me I would get and Expedia told me it was resolved and I should be set with what I had paid for. Th... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be meeting with our front desk staff to coach them on the importance of providing professional customer service. Additionally, I will be making sure our rooms are thoroughly inspected prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. ... read more
BED BUGS!!!! STAY AWAY!!! DO NOT STAY HERE!! I left in 2 hours. Non smoking room reeked of cigarettes, not to mention the ash tray on the counter. Kitchen was barely cleaned, microwave was not cleaned at all. Dog barking in hallway at 1030 at night. Internet slow...and saving the best for last. After all that I was still going to make go of it. I got bed. The sheets smelled like cigarettes and I STARTED TO GET BIT ALL OVER! I thought it might be my imagination but it kept happening in different places. After 10 minutes I cou... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,305 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.