Extended Stay America - Temecula - Wine Country

Business response:

Dear Chris, We appreciate you choosing Extended Stay America and sharing your review with fellow travelers. Our team strives to provide exceptional hospitality and well-maintained suites for every guest. Therefore, we are thrilled this was your experience. We will surely enjoy sharing your generous compliments with our associates to recognize them for a job well done. It was a pleasure hosting your visit, and we would be honored to have you back again soon.Sincerely,Hotel Management 

Business response:

Dear Armando, We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Thanks again for sharing your feedback; we hope to welcome you back soon! Sincerely,Hotel Management 

Business response:

Dear Roberto, Thank you for choosing us and also for your review. We want to apologize for not exceeding your expectations during your visit. We hope you will come back so we can provide you with the exceptional experience for which we are known. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management