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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Anthony, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
It was good did not stay in the room much but like the area and staff are friendly.maybe you can provide some paper plates and platwear and cups.that would be really pleasant.overall we enjoyed the hotel.
Business response:
Veronica, thanks for being our guest at Extended Stay America. It feels good to read you enjoyed your stay and that our facilities along with the service were to your satisfaction. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their visit, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Helen, thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Disappointed I’m giving a low rating due tot he fact what when we got to the front desk we weren’t acknowledged right away. There were two people helping one gentleman in front of us. Great customer service starts with recognizing people that walk in and saying hello, we will be with you in a moment. Also, very disappointed that we couldn’t pay the majority of the costs with cash and then pay the rest with a credit card. It’s done all the time but they wouldn’t do it for us. Another thing is that the room only had 3 pillows ... read more
Business response:
Veronica, thanks for evaluating your experience at our hotel. Although you had a nice stay with us and liked many aspects of our hotel, we apologize for the inattentiveness of our staff and that they didn’t greet you with a warm welcome. Your feedback is shared with our front desk team to be more diligent with their service moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
I'd Stay Here Again The location was perfect- close to stores for forfotten items. I like you can prepare your own food on the stove & microwave (just bring your own plates, utensils & pans). No iron in the room tho' & couldn't get hairdryer to work. Overall, I would definitely stay there again, I'll just bring the missing items ;)
Business response:
Pauline, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and your well-appointed room. Please note, in-room amenities such as hairdryers and toiletries are available and complimentary at the front desk at any time. Thanks again for being our guest, and we look forward to serving you much better in the future. Sincerely, Hotel Management
Outdated & Dirty Stayed here for one night, unexpectedly. First room we were given upon check in had not been cleaned or prepped and had the hotel cleaning cart stashed inside. We were given a new room; which had been “cleaned” but was not clean. The hotel rooms are worn, outdated and dirty. We were only provided one towel set (despite booking a two-bed room). The carpet looks disgusting and we were afraid to walk on it. We did get good, friendly service from the front desk staff though! This hotel is not on my return list.
Business response:
Shalene, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our apologies for the cleanliness issues you encountered in your rooms. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 4.1 star rating with 1,191 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.