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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I’m giving a low rating due tot he fact what when we got to the front desk we weren’t acknowledged right away. There were two people helping one gentleman in front of us. Great customer service starts with recognizing people that walk in and saying hello, we will be with you in a moment. Also, very disappointed that we couldn’t pay the majority of the costs with cash and then pay the rest with a credit card. It’s done all the time but they wouldn’t do it for us. Another thing is that the room only had 3 pillows ... read more
Business response:
Veronica, thanks for evaluating your experience at our hotel. Although you had a nice stay with us and liked many aspects of our hotel, we apologize for the inattentiveness of our staff and that they didn’t greet you with a warm welcome. Your feedback is shared with our front desk team to be more diligent with their service moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
I'd Stay Here Again The location was perfect- close to stores for forfotten items. I like you can prepare your own food on the stove & microwave (just bring your own plates, utensils & pans). No iron in the room tho' & couldn't get hairdryer to work. Overall, I would definitely stay there again, I'll just bring the missing items ;)
Business response:
Pauline, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and your well-appointed room. Please note, in-room amenities such as hairdryers and toiletries are available and complimentary at the front desk at any time. Thanks again for being our guest, and we look forward to serving you much better in the future. Sincerely, Hotel Management
Outdated & Dirty Stayed here for one night, unexpectedly. First room we were given upon check in had not been cleaned or prepped and had the hotel cleaning cart stashed inside. We were given a new room; which had been “cleaned” but was not clean. The hotel rooms are worn, outdated and dirty. We were only provided one towel set (despite booking a two-bed room). The carpet looks disgusting and we were afraid to walk on it. We did get good, friendly service from the front desk staff though! This hotel is not on my return list.
Business response:
Shalene, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our apologies for the cleanliness issues you encountered in your rooms. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Ok The room was clean. Only thing it needed was towels.
Business response:
Many thanks for reviewing your visit to Extended Stay America. It is a delight to know you liked your well-maintained room and had a comfortable stay with us. We appreciate your feedback as it will be helpful in improving our future guest experiences going forward. Thank you for choosing our hotel, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Just ok The hotel is just ok. They advertise that they offer a free breakfast- what a joke. It literally was coffee & instant oatmeal packets.
Business response:
Thank you for reviewing your stay at our hotel. We are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Patricia, thank you for your review. We are glad your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Nice room but smelly floor The room was nice and very clean. We were on the first floor and every time we walked up and down the hallway it smelled really heavy of Marijuana.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Business response:
Thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 4.1 star rating with 1,142 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.