Extended Stay America - Temecula - Wine Country

Business response:

Daniel, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were happy with our affordable rates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Chris, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. Thanks again for your review and we hope to welcome you back the next time you travel to this area. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the noise and odor you experienced while here. We appreciate you bringing this to our attention and we will take the necessary steps to ensure it does not happen again. Thank you again for choosing us, and we hope you will visit again soon! Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Leilani, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Vicky, thanks for taking the time to post a review. We are sorry for the odor issue you experienced in your room and that the mattresses were uncomfortable. We wish we would have known about the mattress issue as we would have resolved it by changing your room. Thanks again, and we hope to host you back soon. Sincerely, Hotel Management 

Business response:

Maria, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rachel, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Audi, thank you for being our guest. We are sorry you found our bed uncomfortable and were disturbed due to the neighboring guests. We wish we had the opportunity to resolve this while you were here, as we would have done our best to make your visit a comfortable one. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management