Extended Stay America - Temecula - Wine Country

Business response:

Many thanks for reviewing your visit to Extended Stay America. It is a delight to know you liked your well-maintained room and had a comfortable stay with us. We appreciate your feedback as it will be helpful in improving our future guest experiences going forward. Thank you for choosing our hotel, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at our hotel. We are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Patricia, thank you for your review. We are glad your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management 

Business response:

Thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

Mark, thank you for sharing your wonderful experience at Extended Stay America with fellow travellers online. We are delighted to read you loved the service provided by our courteous associates and had a great time here. We also appreciate your observation and have taken a note of the same. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and the amenities we have to offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for the feedback. We are happy you had a pleasant visit, but we are sorry we missed meeting your expectations in regard to our breakfast offerings. Your comments have been shared with our food and beverage team if we plan any changes in future. It was a pleasure hosting you, and we hope to have a second chance of welcoming you again for a much better experience. Sincerely, Hotel Management