Extended Stay America - Temecula - Wine Country

Business response:

Yoahana, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, General Manager 

Business response:

We are glad you stayed at Extended Stay America - Temecula - Wine Country. It’s a pleasure knowing you enjoyed being with us and loved the excellent service we provided. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for visiting us. We are pleased you had an overall nice time being with us. However, please accept our apologies for not meeting your expectations. I hope you will give us another chance to impress you on your next trip. Sincerely, General Manager 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager 

Business response:

Danni, thank you for being our guest. We are pleased to know you liked your room and had a good night’s sleep. Having said that, we’re sorry for the cleanliness issues you experienced and regret the inconvenience it caused. I have shared your feedback with my housekeeping team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager 

Business response:

Carlos, thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, General Manager 

Business response:

Deee, many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Temecula - Wine Country. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know our location was ideal for your needs. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thanks again for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you so much for the terrific rating regarding your visit at Extended Stay America - Temecula - Wine Country. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. Thanks for your business, and we hope you are already planning another trip our way. Sincerely, General Manager