Extended Stay America - Temecula - Wine Country

Business response:

Dear Yenni, Thank you for your feedback. We’re glad to hear you found our staff friendly, as we take pride in delivering warm and helpful service. However, we sincerely apologize for the cigarette smell you experienced. We understand how unpleasant that can be and are actively working to improve air quality through stricter smoking policies and enhanced cleaning procedures. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to provide a fresher stay next time. Sincerely, Hotel Mana... read more

Business response:

Dear Sunil, We sincerely apologize for the delay in your check-in and the inconvenience of not receiving the King room you requested. Additionally, we regret the unpleasant odor in the hallway, which does not meet our cleanliness standards. Your concerns have been shared with our front desk and maintenance teams to improve our service and environment. We appreciate your patience and hope to provide a more seamless and comfortable experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear John, We’re sorry the grab-and-go breakfast fell short of what you expected. Although it’s intended as a light option, we understand how frustrating it can be when there’s little variety and basics like decaf are missing. Your comments are helpful, and we’ll use them to look into ways we can improve the selection and presentation moving forward. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future... read more

Business response:

Dear Guest, We appreciate your comments about our friendly service and the basics provided in the rooms. We understand that aesthetics and breakfast options are important, and we are actively working on improving both. While we currently offer a limited breakfast, we’re exploring ways to expand it to better meet our guests' needs. We truly value your input and hope to welcome you back for a more enhanced experience in the future. Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize that your stay did not meet your expectations. We understand how important comfort and peace are for a restful night, and we regret that noise from neighboring rooms impacted your experience. We will address this issue to improve soundproofing and ensure a more relaxing environment for our guests. We appreciate your understanding and would love the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We're thrilled to hear that you had a great stay! It’s wonderful to know that our efforts to provide a comfortable experience were appreciated. We strive to ensure every guest has a positive and enjoyable visit, and your kind words inspire us to keep improving. We would love to welcome you back to Extended Stay America in the future and offer you another fantastic experience. Sincerely,Hotel Management