Extended Stay America - Temecula - Wine Country

Business response:

Dear Guest, Thank you for your feedback and for recognizing our excellent staff. We’re delighted to hear that both you and your fiancé are very pleased with your stay so far. Our team works hard to ensure every guest feels welcome and supported throughout their visit. We truly appreciate your kind words and look forward to welcoming you both back to Extended Stay America again soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your positive review! We’re thrilled to hear that you found the hotel nice and clean during your stay. We take great pride in maintaining a clean and comfortable environment for all our guests, and it's wonderful to know that we met your expectations. Your feedback is greatly appreciated, and we will continue to prioritize cleanliness and guest satisfaction. We hope to have the pleasure of welcoming you back to Extended Stay America soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear that you found our property clean and safe during your stay. We also appreciate your thoughts on the breakfast offering, and we will certainly take your comments into consideration as we look for ways to improve our breakfast selection. Our goal is to always provide a comfortable and enjoyable experience for our guests, and your input helps us achieve that. We look forward to welcoming you back in the future and providing you with an even better experience.Sincerely... read more

Business response:

Dear Guest, It was a pleasure having you stay with us. We hope you had a pleasant stay overall. However, we want to apologize for any housekeeping oversights in your room and regret your disappointment. Thank you for this valuable feedback, and we look forward to having another opportunity to provide you with a completely flawless visit the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Japc, We were pleased to read that you enjoyed your overall stay and liked our hospitality. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We take these comments very seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area. Since... read more