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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing and the Dogs were on ever floor. My husband is allergic and asked for a room that not pets stayed in. The breakfast looked gross so he didnt even take a muffin. The bed was rock hard and very unconfortabloe.
Sink water wemt dwn slow
It took them a while to give us the room, terrible service, nothing good, everything was noisy, we couldn't rest, it's an old and ugly hotel
Everything was great except the shower. There was more hair in the shower than on my head. Went to my daughters in the morning to take a shower.
Business response:
Dear Randal, Thank you for sharing your experience. We’re glad to hear that most aspects of your stay were enjoyable, but we sincerely regret that the shower cleanliness did not meet expectations. Providing a fresh and well-maintained environment is a top priority, and we will review our housekeeping procedures to ensure a higher standard for all guests moving forward. Your feedback is appreciated, and we regret that this impacted your experience. We hope to welcome you back so we can show you the outstanding experience we a... read more
Absolutely disgusting Check-in was easy first room they put us in floor was soak and wet and had an industrial fan trying to dry it so they swapped us into another room. We left after getting checked in and went to eat next door came back to room and realized the floor next to the bed was drenched as well. So I decided to look at the bed and then found what was absolutely disgusting look like baby poop rubbed all along the bed side. I went to the front desk and they were fiery nice about it and said I’m sorry I wasn’t aware ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you des... read more
Did not have an ice machine and no trays in the fridge
Business response:
Dear Adele, Thank you for taking a moment to share your thoughts. We appreciate your honest feedback and understand how missing details, such as the ice machine and fridge trays, may have impacted your experience. While we regret any inconvenience this caused, your comments help us improve for future guests. We hope to have another opportunity to better serve you on your next visit to Extended Stay America. Sincerely, Hotel Management
Disgusting. Lack of options why we had to stay here, and massive regret. Just gross.
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management
The breakfast was muffins and cereal bars, the hallway smelled of old fish grease,the shower and bathroom had stray hairs all over. I could hear the traffic noise from outside, from people ytalking and shouting in thier rooms and in the halls, working nights and trying to sleep was just about impossible. Definitely wont be back
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations. Your feedback regarding the breakfast offerings, cleanliness, and noise concerns is invaluable and has been shared with the appropriate team members for immediate review. We understand how important a restful environment is, especially when working nights, and we sincerely apologize for the disturbances you encountered. Please be assured that we are committed to making improvements based on your input to en... read more
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,344 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.