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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got there no one in the front desk. Was pointed to a hallway where room is. There’s a dog in the hotel. The bed was too small for 2 person I booked for 2 person. There was no utensils and plates to use the stove or microwave. The breakfast is not hot. Upon checking out. Was told she can’t give me receipts. Hallways are dark and the doors doesn’t latched unless u have to pull it hard. The lock inside if pushing the door it does not stop the door from opening. The outside door the keys does not work.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. We understand how important it is to have a smooth check-in process, functional amenities, and a secure environment. Your feedback is important, and we will share it with the appropriate teams for improvement. We hope you will consider staying with us again in the future for a more comfortable experience.Sincerely,Hotel Management
Business response:
Hi Canon,Sorry to hear your stay with us wasn't up to par! Can you please elaborate on what we could have done better?I appreciate your time and your feedback.
I'd Pass I pulled the corners of the sheets back to look for bed bugs and the mattress pad had stains and multiple short hairs on it. On both beds it looked like the pads were really in need of washing. It was late and we had traveled all day so I decided not to ask for another room but I did take a picture and send it to the woman at the front desk who said she'd send it to the manager. I thought the manager might contact me with an apology but I didn't hear anything. I also saw two small bugs in the room. The breakfast is ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the condition of the bedding and the lack of follow-up from management. Your comfort and cleanliness are our priorities, and it’s disappointing to hear we fell short. The issues you encountered will be addressed with our team to prevent this from happening again. We also appreciate your feedback on the breakfast options. We hope you will give us another opportunity to provide a more comfortable and satisfying stay in the future.Sincerely,Hotel Mana... read more
Tiny bathroom with no vent fan. We have never stayed in a motel that had no chair in the room. No carpet in the room. Would never stay here again.
Business response:
Dear Ted, Thank you for your feedback. We apologize for the discomfort you experienced during your stay, particularly regarding the bathroom size and room amenities. Your comments about the lack of a chair and carpeting have been noted, and we will review these concerns to enhance our guest experience. We strive to provide a comfortable environment for all our guests and hope to welcome you back in the future for a better experience.Sincerely,Hotel Management
The property is dirty and the staffs are rude. Fill unsafe with people smoking in the elevator and others fixing their car in the parking lot. Extended stay it is not longer what it used to be. No ice maker No breakfast as they claimed online No micowave. I wilm not recommend this hotel.
Business response:
Dear Claude, Thank you for your feedback. We’re sorry to hear about the cleanliness issues, the behavior of the staff, and the discomfort you experienced during your stay. This is not the standard we strive for, and we are addressing these concerns with our team immediately. We also apologize for the lack of amenities and any discrepancies with what was advertised online. Your comments are important to us, and we hope to improve and offer a better experience in the future.Sincerely,Hotel Management
I booked 2 double beds and was given 1 king for 3 adults. We had to change properties because they could not honor my initial booking.
Business response:
DearJennifer,Thank you for choosing us. We apologize that the requested room type was unavailable and regret any frustration and inconvenience this caused when we could not resolve your concerns to your satisfaction. We do everything possible to honor requests; however, it is only sometimes possible. We appreciate your information and always want to know from our valued guests. All the necessary procedures are being taken as everything we do is in the best interest of our guests. Please allow us to correct this for you on yo... read more
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.