This profile has been claimed by the business owner or representative.
Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean, not well kept.
Business response:
Dear Guest, We are disappointed to know we didn't meet our usual high standards. Our housekeeping staff works hard, and we regret falling short of this during your time with us. We have shared your comments appropriately and will use them to improve going forward. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve.Sincerely,Hotel Management
It did smell like bug spray
Business response:
Hi Valerie!Sorry for the bug spray smell. We are better than that and will address it immediately. Thak you and have a wonderful day.
Staff was great. Property and room was terrible. My fault for booking. I thought it would be nicer.
Business response:
Dear Lance, Thank you for sharing your feedback. We’re delighted to hear that the staff provided excellent service and made a positive impression. We regret that your experience with the property did not meet your expectations. Guest comfort and satisfaction are important to us, and we continuously strive to enhance the overall experience. We value your comments and hope to have another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Got there no one in the front desk. Was pointed to a hallway where room is. There’s a dog in the hotel. The bed was too small for 2 person I booked for 2 person. There was no utensils and plates to use the stove or microwave. The breakfast is not hot. Upon checking out. Was told she can’t give me receipts. Hallways are dark and the doors doesn’t latched unless u have to pull it hard. The lock inside if pushing the door it does not stop the door from opening. The outside door the keys does not work.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. We understand how important it is to have a smooth check-in process, functional amenities, and a secure environment. Your feedback is important, and we will share it with the appropriate teams for improvement. We hope you will consider staying with us again in the future for a more comfortable experience.Sincerely,Hotel Management
Business response:
Hi Canon,Sorry to hear your stay with us wasn't up to par! Can you please elaborate on what we could have done better?I appreciate your time and your feedback.
I'd Pass I pulled the corners of the sheets back to look for bed bugs and the mattress pad had stains and multiple short hairs on it. On both beds it looked like the pads were really in need of washing. It was late and we had traveled all day so I decided not to ask for another room but I did take a picture and send it to the woman at the front desk who said she'd send it to the manager. I thought the manager might contact me with an apology but I didn't hear anything. I also saw two small bugs in the room. The breakfast is ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the condition of the bedding and the lack of follow-up from management. Your comfort and cleanliness are our priorities, and it’s disappointing to hear we fell short. The issues you encountered will be addressed with our team to prevent this from happening again. We also appreciate your feedback on the breakfast options. We hope you will give us another opportunity to provide a more comfortable and satisfying stay in the future.Sincerely,Hotel Mana... read more
Tiny bathroom with no vent fan. We have never stayed in a motel that had no chair in the room. No carpet in the room. Would never stay here again.
Business response:
Dear Ted, Thank you for your feedback. We apologize for the discomfort you experienced during your stay, particularly regarding the bathroom size and room amenities. Your comments about the lack of a chair and carpeting have been noted, and we will review these concerns to enhance our guest experience. We strive to provide a comfortable environment for all our guests and hope to welcome you back in the future for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,344 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.