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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty nasty nasty hotel! We found bedbugs on the bed. Crawling on the pillow! Thank god I checked before we even laid down! Fridge was gross , shower wasn’t cleaned
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Disgusting Bio Hazard The dirtiest, most disgusting hotel experience of my life. The room they initially gave me wasn't vacuumed, didn't have running water in the bathroom, fresh looking blood stains on the carpet, remote was found wedged in a chair with a used bandaid on it. The worst hotel I've ever experienced. Truly disgusting.
Business response:
Dear Guest, Thank you for choosing us. We never want to disappoint our guests, so we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the imma... read more
The 3 days that my mom was there they did not clean the room the rugs were dirty a confirmation said two queen size beds there was two full size beds everything in there was old not even up to date very disappointed
Business response:
Dear Ruben, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Please note that our housekeeping services are conducted weekly to ensure guests' privacy during extended stays. However, we are happy to provide this service at your request for a minimal fee. We have shared your feedback with our front desk staff to ensure we communicate our services effectively to all guests. It was a pleasure to have you as our guest, and we hope to... read more
The place is in the middle of no where
Business response:
Dear Ahmed, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Not worth the price. Very outdated. Room and restroom had a strong stale cigarette smell. Definitely not staying there again. Didn’t feel very safe, bc mostly shady men staying at this place
Business response:
Dear Norma, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
For being an extended stay no breakfast and no blow dryer. The bathroom sink was also a slow drain and clogged.
Business response:
Dear Deborah, thank you for staying with us and sharing your feedback. Since our suites are designed for guests staying multiple nights and desiring home-like living, they often bring bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We also apologize for the inconvenience you had in the suite and have shared your comments with our maintenance staff to fix the issues at the earliest. Your feedback about the breakfast offerings is discussed with the Br... read more
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,344 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.