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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is dirty and the staffs are rude. Fill unsafe with people smoking in the elevator and others fixing their car in the parking lot. Extended stay it is not longer what it used to be. No ice maker No breakfast as they claimed online No micowave. I wilm not recommend this hotel.
Business response:
Dear Claude, Thank you for your feedback. We’re sorry to hear about the cleanliness issues, the behavior of the staff, and the discomfort you experienced during your stay. This is not the standard we strive for, and we are addressing these concerns with our team immediately. We also apologize for the lack of amenities and any discrepancies with what was advertised online. Your comments are important to us, and we hope to improve and offer a better experience in the future.Sincerely,Hotel Management
I booked 2 double beds and was given 1 king for 3 adults. We had to change properties because they could not honor my initial booking.
Business response:
DearJennifer,Thank you for choosing us. We apologize that the requested room type was unavailable and regret any frustration and inconvenience this caused when we could not resolve your concerns to your satisfaction. We do everything possible to honor requests; however, it is only sometimes possible. We appreciate your information and always want to know from our valued guests. All the necessary procedures are being taken as everything we do is in the best interest of our guests. Please allow us to correct this for you on yo... read more
Upon check in door key didnt work 2 times. Front desk agent hiding in back room all the time have to wait her to come to desk. No name badge worn and started arguing with me that i throw the room key towards her, eventhough she wasn't in the front desk. No single USB charging port in the room.
Business response:
Dear Yamal, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Further, we regret the behavior our team member showed you, which is totally unacceptable. Allow us to discuss and ensure this is never repeated. We hope you will revisit a... read more
Paid for smoke free room, given room smelling like stale cigarette smoke, linen included
Business response:
Dear Ruth, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your stay with us. We are also sorry for not meeting your expectations for a comfortable room. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
Called 3 times during the early afternoon to ask a question about check-in and nobody answered. Then it took 20 minutes to check in once i arrived at the hotel.
Business response:
Dear Ernesto, Thank you for the candid feedback. We apologize for the delay in addressing your inquiries and the extended wait during check-in. Your time is valuable, and we regret any inconvenience caused by the lack of prompt assistance. This is not the usual standard that we strive for. We'll address these concerns with our team to ensure a more efficient and responsive service in the future. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to serve you better during your next vi... read more
The earlly am front desk clerk is very rude and nasty, she also refrenced me as the colored gurl.
Business response:
Dear Tanisha, Thank you for choosing us for your stay. We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our prime motto is to treat every guest with respect and a smile, but your comments are different from our expectations, and we will discuss with the team so this experience is never repeated for any other guests. Please consider giving us a second chance so we can provide you ... read more
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,344 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.