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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled of stale cigarette smoke. Broken furniture, entry door warped and looks as if someone attempted to kick it in at one time. Overall cleanliness was poor. Filthy floors, dirty toilet and clogged bathroom sink drain.
Business response:
Dear Guest, We sincerely apologize for the unacceptable conditions you encountered, including the broken furniture and poor overall cleanliness. The issues with the floors, toilet, and clogged sink do not reflect our standards, and we understand your frustration. Please know we are addressing these concerns with our housekeeping and maintenance teams. Your feedback is extremely valuable to us. We hope you will consider giving us another opportunity to provide a much-improved stay. Sincerely Hotel Management
I needed a place to stay while work was being done in my home. This place was close. The weed smells permiate the halls. People running up and down the halls in the middle of the night pounding on the walls and slamming doors. I had my dog with me and she was scared so she would bark. I spent the entire night trying to calm my pet. I would not recommend this place. To much drug activity for comfort.
Business response:
Dear Guest, We sincerely apologize for the disruption you experienced during your stay. We understand how challenging it must have been to manage the noise and its effect on your pet’s comfort. Ensuring a safe and welcoming environment for all guests is important, and your feedback has been shared with our team for careful review. We regret that your visit did not meet expectations and appreciate you bringing these matters to our attention. We hope you will consider staying with us again under calmer and more comfortable cir... read more
FILTHY room. I am embarrassed for the housekeeper. There were literal boogers on the mattress which were obvious under the fitted sheet. The floor was audibly sticky and stained. It has also not even been swept. The sink had a red film in it that I wiped off with a Lysol wipe. I had to wipe clean the table and countertops, also. I saw no bugs, but *evidence* of mice or rats on the counter top beside the stovetop. Very slow elevator. The man at the front desk was VERY friendly and kind when we checked in. This was a last minu... read more
Business response:
Dear Guest, We sincerely apologize for the unacceptable condition of your room, including cleanliness issues and evidence of pests. This is far below the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We are glad to hear that our front desk staff provided friendly and helpful service during check-in. Guest safety, comfort, and cleanliness are our top priorities, and we regret that we fell short during your stay. We hope to have the oppo... read more
I would barely classify it as a breakfast. Dirty room, paper thin pillows, and no extra pillows to spare. TV remote was gross and carpet was stained.
Business response:
Dear Jacob, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving based on guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Nothing and the Dogs were on ever floor. My husband is allergic and asked for a room that not pets stayed in. The breakfast looked gross so he didnt even take a muffin. The bed was rock hard and very unconfortabloe.
Sink water wemt dwn slow
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.