Extended Stay America - Toledo - Holland

John 

on Expedia

15 years ago

Extended Stay America Toledo/Holland - Never Again 1. The hotel smells. And not just from smokers. There is a bad astringent smell from the moment you enter. We requested a Non-smoking room but were put on the smoking floor. 2. There is no housekeeping service. This stunned me. I've traveled extensively on business for 30 years and never stayed in a hotel where there is no housekeeping. If you stay more than 7 days, you get one clean-up. And apparently that isn't too thorough as there were stale crackers under the chair. 3. ... read more

Cyber_inconvenienced 

on Expedia

15 years ago

Extended Stay America Toledo-Holland Although my husband offered his credit card to the desk person to pay the $5 internet charge in advance at check in, the desk person did not take the card. -Two days later we were locked out of our room for nonpayment of this same $5 fee (on a $350 room total). -We think they could be more thoughtful & communicative with their customers. -We have reason to spend alot of time in the area in the future, but we will never go back and will pass the word to the numerous family we have in the a... read more

Adia 

on Expedia

16 years ago

You get what you pay for This hotel, at one time was a "nice" place to stay. However, when we got in our room, we had to kill a spider, deal with a clogged up bathtub that became dirty because of all of the backed up shower/bath water. When asked to unclog the drain and clean the tub, management failed to make sure it was done and therefore we had two nights with a clogged and dirty bathtub. Fantastic. 

Anonymous 

on Expedia

16 years ago

Stay Away! If you're not a smoker and don't enjoy smelling your chain smoking neighbors cigarettes all night do not stay at this hotel. Smoking rooms are on all three floors intermixed with non smoking...ie all rooms ared smoking rooms. The staff must have more important things to do then addressing costomer problems and the words "I'm sorry for the problem, how can I help" are definately not in their vocabulary. Spend the extra ten bucks and stay somewhere that takes care of there facilities and actually cares about there g... read more